TEKsystems c/o Allegis Group
L2 Desktop Support (HP-Wells Fargo)
TEKsystems c/o Allegis Group, New York, New York, us, 10261
Description
Day to day: This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service‑related issues for end‑users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross‑divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirming functionality. Utilize Wells utilities to troubleshoot end‑user machine functionality. Documenting service events accurately in work orders and ticketing systems. Work onsite.
Skills
Enterprise desktop support
Financial/banking experience
Servicenow
Virtual desktop
Wells Fargo
Top Skills Details
Enterprise desktop support
Financial/banking experience
Servicenow
Virtual desktop
Additional Skills & Qualifications
3‑5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting – Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS.
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management.
Previous experience working in ServiceNow (a plus) ticketing system or similar.
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desk.
Strong customer communication and service skills.
Knowledge of two‑factor authentication.
Must be able to work independently in a fast‑pace high‑profile environment.
Able to work onsite at location M‑F 8am – 5pm local time with flexibility to stay after 5pm if needed.
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of New York City, NY.
Pay and Benefits The pay range for this position is $27.00 – $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in New York City, NY.
Application Deadline This position is anticipated to close on Jan 14, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Skills
Enterprise desktop support
Financial/banking experience
Servicenow
Virtual desktop
Wells Fargo
Top Skills Details
Enterprise desktop support
Financial/banking experience
Servicenow
Virtual desktop
Additional Skills & Qualifications
3‑5 Years Experience providing software/hardware support, server, Cisco technology knowledge in a professional setting – Proficiency with troubleshooting/supporting MS Office suite of applications including MS Teams, Outlook and WinOS.
Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, anti‑virus, incident/request management.
Previous experience working in ServiceNow (a plus) ticketing system or similar.
Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desk.
Strong customer communication and service skills.
Knowledge of two‑factor authentication.
Must be able to work independently in a fast‑pace high‑profile environment.
Able to work onsite at location M‑F 8am – 5pm local time with flexibility to stay after 5pm if needed.
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of New York City, NY.
Pay and Benefits The pay range for this position is $27.00 – $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in New York City, NY.
Application Deadline This position is anticipated to close on Jan 14, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr