Inside Higher Ed
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IT Support Analyst
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Inside Higher Ed .
Job ID: 293188 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular
About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student‑centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best‑In‑State Employers" for 2025.
Department Information IT Support Automation
Job Summary The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem‑solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Responsibilities
Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information
Required Qualifications Educational Requirements
High School Diploma or equivalent
Preferred Qualifications Preferred Educational Qualifications
Bachelor's Degree
Preferred Experience
One (1) year experience in related work, including customer service experience
Proposed Salary $19.23 per hour (non‑exempt position paid on a biweekly basis)
Required Documents to Attach
Resume
Cover Letter
Two (2) Professional References
Knowledge, Skills & Abilities
Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to learn and adapt to new technologies
Capacity for quick response to customer needs
Ability to analyze and troubleshoot common desktop/client/server problems and elevate advanced issues
Ability to use independent judgment
Ability to work independently as well as in a team
Ability to manage multiple projects, meet deadlines and adapt to frequent change
Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success
Knowledge of application servers and installed information systems
Knowledgeable about hardware and software, integrated systems, and event driven programs
Effective communication (verbal and written), organizational and human relations skills
Effective, problem-solving, time management, analytical, and detail orientation skills
Apply Before Date February 18, 2026
Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University. Applicants may be subject to a pre‑employment drug test. Offers are made subject to applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG).
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Online Audio and Video Media
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IT Support Analyst
role at
Inside Higher Ed .
Job ID: 293188 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular
About Us Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations. With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields. Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands‑on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student‑centered environment that empowers the next generation of leaders to succeed. Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best‑In‑State Employers" for 2025.
Department Information IT Support Automation
Job Summary The IT Support Analyst will provide Tier 1 and Tier 2 technical support to end users on various issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem‑solving skills in order to diagnose, evaluate and resolve complex problem situations. The IT Support Analyst will also perform root cause analysis, develop documentation for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
Responsibilities
Administer solutions for modern management of endpoints and applications; support platform software upgrades, workstation patching/compliance, and application delivery
Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, backup/recovery, etc. by applying industry standards and best practices
Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature
Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
Participate in hardware and software reviews and recommend purchases; Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Act as a technical leader in a consultative role for customers to understand specific application requests and provide appropriate solutions/recommendations
Functions as the key contact for IT requests from a broad range of users for technical support. Provides consultation and support; communicates effectively to convey complex technical information
Required Qualifications Educational Requirements
High School Diploma or equivalent
Preferred Qualifications Preferred Educational Qualifications
Bachelor's Degree
Preferred Experience
One (1) year experience in related work, including customer service experience
Proposed Salary $19.23 per hour (non‑exempt position paid on a biweekly basis)
Required Documents to Attach
Resume
Cover Letter
Two (2) Professional References
Knowledge, Skills & Abilities
Consistently exhibit engaging customer service
Ability to support various constituencies served by the University
Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
Ability to learn and adapt to new technologies
Capacity for quick response to customer needs
Ability to analyze and troubleshoot common desktop/client/server problems and elevate advanced issues
Ability to use independent judgment
Ability to work independently as well as in a team
Ability to manage multiple projects, meet deadlines and adapt to frequent change
Adhere to University policies and procedures to meet Institutional goals and support University’s mission for student success
Knowledge of application servers and installed information systems
Knowledgeable about hardware and software, integrated systems, and event driven programs
Effective communication (verbal and written), organizational and human relations skills
Effective, problem-solving, time management, analytical, and detail orientation skills
Apply Before Date February 18, 2026
Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.
Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.
Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University. Applicants may be subject to a pre‑employment drug test. Offers are made subject to applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG).
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Online Audio and Video Media
#J-18808-Ljbffr