Lakewood Regional Support Bldg
Job description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Benefits and Culture
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Purpose Responsible for utilizing a department issued bicycle and safety equipment to control access to, conduct physical inspections of and monitor guest and team member activity located at, the facilities, which constitute Loews Hotels at Universal Orlando. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.
Essential Functions and Responsibilities
Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
Verifies that all materials leaving facility are accompanied by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
Maintains signature lists of Management personnel authorized to sign package removal passes
Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
Prepares necessary maintenance requests for safety related maintenance requirements
Monitors Fire Control Computers
Documents all security related issues and assistance provided in appropriate Security reports
Logs, stores, and returns lost and found items in accordance with hotel policies
Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
Monitors and ensures compliance to hotel key control policies by all employees
Interacts with guests in a courteous and professional manner
Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
Completes all daily reports in accordance with the Safety Security Manual
Shall operate departmental vehicles to include vehicles and specifically bicycles.
May assist in the collection/distribution of employee uniforms
May assist in the distribution of employee paychecks
May assist in obtaining materials from Storeroom areas during non-operating hours.
Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
Additional patrolling duties include riding their assigned bike or department vehicle into all garages and parking lots from ground floor to top floor.
Must be observant and engaging with all guests and team members, making them aware of their presence.
At times may have to provide traffic direction and control on hotel property
Operates radio communications equipment across multiple locations and channels
Passes a Security department approved LEBA certification test
Other duties as assigned
Required Qualifications
Excellent observation, communication, guest service and report writing skills
Minimum two years previous Security experience in large convention hotel environment
Possess, Class ”D” Security license, CPR and First Aid certification, or ability to obtain
Ability to speak, read and write English fluently
Able to work a flexible schedule, including weekends and holidays
Must successfully complete the LEBA training program when offered
Education
High School diploma or equivalent
Experience
Minimum two years previous Security experience in large convention hotel environment
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
#J-18808-Ljbffr
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Benefits and Culture
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
About Lakewood Regional Support
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Purpose Responsible for utilizing a department issued bicycle and safety equipment to control access to, conduct physical inspections of and monitor guest and team member activity located at, the facilities, which constitute Loews Hotels at Universal Orlando. To ensure the safety and security of guests and employees and the protection of LHUO property and assets.
Essential Functions and Responsibilities
Performs Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security Officers
Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations
Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter
Maintains a visitor sign-in/out log and issues temporary passes to visitors/vendors
Inspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
Verifies that all materials leaving facility are accompanied by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
Maintains signature lists of Management personnel authorized to sign package removal passes
Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
Prepares necessary maintenance requests for safety related maintenance requirements
Monitors Fire Control Computers
Documents all security related issues and assistance provided in appropriate Security reports
Logs, stores, and returns lost and found items in accordance with hotel policies
Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
Monitors and ensures compliance to hotel key control policies by all employees
Interacts with guests in a courteous and professional manner
Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
Completes all daily reports in accordance with the Safety Security Manual
Shall operate departmental vehicles to include vehicles and specifically bicycles.
May assist in the collection/distribution of employee uniforms
May assist in the distribution of employee paychecks
May assist in obtaining materials from Storeroom areas during non-operating hours.
Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removed
Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
Additional patrolling duties include riding their assigned bike or department vehicle into all garages and parking lots from ground floor to top floor.
Must be observant and engaging with all guests and team members, making them aware of their presence.
At times may have to provide traffic direction and control on hotel property
Operates radio communications equipment across multiple locations and channels
Passes a Security department approved LEBA certification test
Other duties as assigned
Required Qualifications
Excellent observation, communication, guest service and report writing skills
Minimum two years previous Security experience in large convention hotel environment
Possess, Class ”D” Security license, CPR and First Aid certification, or ability to obtain
Ability to speak, read and write English fluently
Able to work a flexible schedule, including weekends and holidays
Must successfully complete the LEBA training program when offered
Education
High School diploma or equivalent
Experience
Minimum two years previous Security experience in large convention hotel environment
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
#J-18808-Ljbffr