ACTIA Corporation
Service & Warranty Department Coordinator
ACTIA Corporation, Elkhart, Indiana, United States, 46516
Service & Warranty Department Coordinator
ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France.
We are currently looking for a Service & Warranty Department Coordinator to join our team in Elkhart, IN. The role is highly organized and detail oriented, overseeing and supporting the daily operations of our service and warranty functions. This position ensures the smooth processing of warranty claims, coordinates service activities, maintains accurate records, and provides exceptional support to customers, technicians, and internal teams.
Job Specific Competencies Warranty Administration
Process and track warranty claims with accuracy and on time restraints.
Review documentation and validate claims against warranty policies and coverage.
Liaise between ACTIA, customers, vendors, and customers regarding claim status and resolutions.
Maintain warranty records and ensure compliance with all warranty terms and policies.
Service Coordination
Coordinate shipping with shipping department and customer.
Monitor service orders, work logs, and repair documentation for accuracy and completeness.
Act as point of contact between customers, service technicians, and management.
Follow up with customers post-service to ensure satisfaction and gather feedback.
Legal Compliance, Reporting and Documentation
Generate reports on service efficiency and open claims.
Maintain organized digital and physical records of service and warranty transactions.
Assist in analyzing data to identify recurring issues and/or opportunities for improvement.
Ensure legal compliance with state, federal, and OSHA requirements.
Ensure ISO procedures are followed.
Maintain compliance with all company policies and procedures.
Customer Support
Respond to inquiries regarding warranty coverage, claim status, and service scheduling.
Provide professional and timely communication to resolve customer concerns or elevate when necessary.
Support the onboarding of new products or programs related to service and warranty.
Working Conditions
Movement – The position occasionally moves around the office and production floor; requires standing, walking, using hands and arms, kneeling, crouching or crawling.
Operate/Use – Must operate a computer and other office productivity machinery (copier, printer, calculator).
Ascend/Descend – Rarely ascends or descends stairs to reach archived files.
Communicate – Frequently communicates with co‑workers, managers, and supervisors.
Transport – Frequently lifts or moves 25 pounds; occasionally moves up to 50 pounds.
Work Environment – Relatively quiet but fast paced.
Travel – Rarely may need to travel to customers and vendors, with very minimal overnight stays.
Requirements Minimum Qualifications and Education
High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of experience in service coordination, warranty administration, or customer support.
Knowledge of warranty policies and procedures (electrical knowledge is a plus).
Proficiency in Microsoft Office Suite (especially Excel).
Must be able to use hand tools, digital multimeter, oscilloscope, and soldering station.
Must be able to solder/desolder extremely small parts (0805) – a plus.
Must be able to read schematics and troubleshoot to component level.
Organizational Competencies
Decision Making & Judgement – Demonstrates ability to derive logical conclusions from several options available.
Stress Tolerance – Maintains composure in highly stressful or adverse situations.
Effective Communication – Balances and maintains customer satisfaction with the production and services offered by the organization.
Customer Focus – Develops and maintains customer satisfaction with the products and services offered by the organization.
Office Technology – Exhibits ability to utilize office equipment and other relevant technology (software and systems) to meet business needs.
Benefits
Medical, Dental and Vision coverage
Life and Disability insurance
HSA Match
401(k) Plan
Paid Holidays
Generous paid time off policy
Flexible Schedule
Employee Gym on site
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACTIA will not tolerate discrimination or harassment based on any of these characteristics.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Appliances, Electrical, and Electronics Manufacturing
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We are currently looking for a Service & Warranty Department Coordinator to join our team in Elkhart, IN. The role is highly organized and detail oriented, overseeing and supporting the daily operations of our service and warranty functions. This position ensures the smooth processing of warranty claims, coordinates service activities, maintains accurate records, and provides exceptional support to customers, technicians, and internal teams.
Job Specific Competencies Warranty Administration
Process and track warranty claims with accuracy and on time restraints.
Review documentation and validate claims against warranty policies and coverage.
Liaise between ACTIA, customers, vendors, and customers regarding claim status and resolutions.
Maintain warranty records and ensure compliance with all warranty terms and policies.
Service Coordination
Coordinate shipping with shipping department and customer.
Monitor service orders, work logs, and repair documentation for accuracy and completeness.
Act as point of contact between customers, service technicians, and management.
Follow up with customers post-service to ensure satisfaction and gather feedback.
Legal Compliance, Reporting and Documentation
Generate reports on service efficiency and open claims.
Maintain organized digital and physical records of service and warranty transactions.
Assist in analyzing data to identify recurring issues and/or opportunities for improvement.
Ensure legal compliance with state, federal, and OSHA requirements.
Ensure ISO procedures are followed.
Maintain compliance with all company policies and procedures.
Customer Support
Respond to inquiries regarding warranty coverage, claim status, and service scheduling.
Provide professional and timely communication to resolve customer concerns or elevate when necessary.
Support the onboarding of new products or programs related to service and warranty.
Working Conditions
Movement – The position occasionally moves around the office and production floor; requires standing, walking, using hands and arms, kneeling, crouching or crawling.
Operate/Use – Must operate a computer and other office productivity machinery (copier, printer, calculator).
Ascend/Descend – Rarely ascends or descends stairs to reach archived files.
Communicate – Frequently communicates with co‑workers, managers, and supervisors.
Transport – Frequently lifts or moves 25 pounds; occasionally moves up to 50 pounds.
Work Environment – Relatively quiet but fast paced.
Travel – Rarely may need to travel to customers and vendors, with very minimal overnight stays.
Requirements Minimum Qualifications and Education
High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of experience in service coordination, warranty administration, or customer support.
Knowledge of warranty policies and procedures (electrical knowledge is a plus).
Proficiency in Microsoft Office Suite (especially Excel).
Must be able to use hand tools, digital multimeter, oscilloscope, and soldering station.
Must be able to solder/desolder extremely small parts (0805) – a plus.
Must be able to read schematics and troubleshoot to component level.
Organizational Competencies
Decision Making & Judgement – Demonstrates ability to derive logical conclusions from several options available.
Stress Tolerance – Maintains composure in highly stressful or adverse situations.
Effective Communication – Balances and maintains customer satisfaction with the production and services offered by the organization.
Customer Focus – Develops and maintains customer satisfaction with the products and services offered by the organization.
Office Technology – Exhibits ability to utilize office equipment and other relevant technology (software and systems) to meet business needs.
Benefits
Medical, Dental and Vision coverage
Life and Disability insurance
HSA Match
401(k) Plan
Paid Holidays
Generous paid time off policy
Flexible Schedule
Employee Gym on site
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACTIA will not tolerate discrimination or harassment based on any of these characteristics.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Appliances, Electrical, and Electronics Manufacturing
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