Accenture
Customer Service New Associate, L13
Location: Austin, TX
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation‑led company with 738,000 people serving clients in more than 120 countries.
Responsibilities
Provide assistance to healthcare providers and/or clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Basic Qualifications
Minimum of 6 months of customer service experience.
Preferred Qualifications
Six months’ healthcare experience.
Microsoft Office experience.
Effective at multi‑tasking.
Professional Skills
Eagerness to contribute in a team‑oriented environment.
Ability to work creatively and analytically in a problem‑solving environment.
Desire to work in an information systems environment.
Good communication (written and oral) and interpersonal skills.
Compensation Hourly salary ranges by location (selected):
California: $20.58 to $34.38
Cleveland: $19.04 to $27.50
Colorado: $20.58 to $29.71
District of Columbia: $21.88 to $31.63
Illinois: $19.04 to $29.71
Maryland: $20.58 to $29.71
Massachusetts: $20.58 to $31.63
Minnesota: $20.58 to $29.71
New York/New Jersey: $19.04 to $34.38
Washington: $21.88 to $31.63
Accommodation and Reasonable Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. We provide veteran employment opportunities to our service men and women.
We accept applications on an on‑going basis; there is no fixed deadline to apply.
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation‑led company with 738,000 people serving clients in more than 120 countries.
Responsibilities
Provide assistance to healthcare providers and/or clients with questions regarding eligibility, medical claims status, and other program questions.
Assist with problem resolution, as needed.
Respond to phone inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Transfer callers to other Call Center units as needed.
Meet individual performance standards.
Perform other duties as may be assigned by management.
Attain and maintain strict required attendance and performance metrics.
Basic Qualifications
Minimum of 6 months of customer service experience.
Preferred Qualifications
Six months’ healthcare experience.
Microsoft Office experience.
Effective at multi‑tasking.
Professional Skills
Eagerness to contribute in a team‑oriented environment.
Ability to work creatively and analytically in a problem‑solving environment.
Desire to work in an information systems environment.
Good communication (written and oral) and interpersonal skills.
Compensation Hourly salary ranges by location (selected):
California: $20.58 to $34.38
Cleveland: $19.04 to $27.50
Colorado: $20.58 to $29.71
District of Columbia: $21.88 to $31.63
Illinois: $19.04 to $29.71
Maryland: $20.58 to $29.71
Massachusetts: $20.58 to $31.63
Minnesota: $20.58 to $29.71
New York/New Jersey: $19.04 to $34.38
Washington: $21.88 to $31.63
Accommodation and Reasonable Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. We provide veteran employment opportunities to our service men and women.
We accept applications on an on‑going basis; there is no fixed deadline to apply.
#J-18808-Ljbffr