WORCESTER CITY OFC-WATER
LIBRARY SECURITY COMPLIANCE OFFICER
WORCESTER CITY OFC-WATER, Worcester, Massachusetts, us, 01609
LIBRARY SECURITY COMPLIANCE OFFICER
WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of
Library Security Compliance Officer
for the Worcester Public Library. Under the direction of the Manager of Community Resources, work involves all operations related to the safety and security of the Main Library branch and grounds of use by staff, patrons, and visitors. This position will patrol and secure assigned premises, as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. This position includes night and weekend shifts.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environment
Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
Engage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruption
Discuss infractions or violations with patrons, assess appropriate actions, and escort patrons from premises when necessary
Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
May render first aid in medical emergencies
Stay informed on available resources for social services in the Worcester area and share with patrons as needed
Prepare incident reports and establish and maintain files on daily activities and administrative matters
Assist Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Participate actively in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
Work and travel to multiple locations as assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to act calmly and with composure in difficult situations
Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disorders
Ability to proactively diffuse and deescalate situations
Ability to work with minimum supervision
Ability to prepare meaningful, concise and accurate reports
Ability to define problems, establish facts and draw valid conclusions
Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
Excellent customer service, interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
Strong commitment to consistent excellent customer service to a diverse population in an urban environment
High level of professionalism and commitment to the organization
Embrace opportunities to learn in a fast‑paced changing environment
Ability to work independently and as part of a team
Ability to learn and use library technologies
Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
Regular on‑site attendance is required
Ability to create positive working relationships with a diverse staff
Ability to maintain confidentiality
Ability to learn and use handheld radios and operating communication systems
MINIMUM REQUIREMENTS:
High School Diploma or equivalent
Demonstrated experience in security, public safety, public service, corrections, and social services.
Ability to successfully pass CORI/SORI check
Ability to travel to required locations in a timely manner
Ability to pass a writing assignment at interview
PREFERRED QUALIFICATIONS:
Experience in application of security policies, procedures and practices
Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services.
One (1) year of experience or training in performing de‑escalation techniques
Two (2) years of customer service experience in an urban or public setting
SALARY RANGE: $23.11 - $28.09 hourly, full‑time, excellent benefits package.
TO APPLY, PLEASE VISIT: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508‑799‑1030, Hiring@worcesterma.gov.
#J-18808-Ljbffr
The City of Worcester is seeking qualified applicants for the position of
Library Security Compliance Officer
for the Worcester Public Library. Under the direction of the Manager of Community Resources, work involves all operations related to the safety and security of the Main Library branch and grounds of use by staff, patrons, and visitors. This position will patrol and secure assigned premises, as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. This position includes night and weekend shifts.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environment
Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
Engage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruption
Discuss infractions or violations with patrons, assess appropriate actions, and escort patrons from premises when necessary
Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
May render first aid in medical emergencies
Stay informed on available resources for social services in the Worcester area and share with patrons as needed
Prepare incident reports and establish and maintain files on daily activities and administrative matters
Assist Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Participate actively in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
Work and travel to multiple locations as assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to act calmly and with composure in difficult situations
Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disorders
Ability to proactively diffuse and deescalate situations
Ability to work with minimum supervision
Ability to prepare meaningful, concise and accurate reports
Ability to define problems, establish facts and draw valid conclusions
Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
Excellent customer service, interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
Strong commitment to consistent excellent customer service to a diverse population in an urban environment
High level of professionalism and commitment to the organization
Embrace opportunities to learn in a fast‑paced changing environment
Ability to work independently and as part of a team
Ability to learn and use library technologies
Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
Regular on‑site attendance is required
Ability to create positive working relationships with a diverse staff
Ability to maintain confidentiality
Ability to learn and use handheld radios and operating communication systems
MINIMUM REQUIREMENTS:
High School Diploma or equivalent
Demonstrated experience in security, public safety, public service, corrections, and social services.
Ability to successfully pass CORI/SORI check
Ability to travel to required locations in a timely manner
Ability to pass a writing assignment at interview
PREFERRED QUALIFICATIONS:
Experience in application of security policies, procedures and practices
Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services.
One (1) year of experience or training in performing de‑escalation techniques
Two (2) years of customer service experience in an urban or public setting
SALARY RANGE: $23.11 - $28.09 hourly, full‑time, excellent benefits package.
TO APPLY, PLEASE VISIT: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508‑799‑1030, Hiring@worcesterma.gov.
#J-18808-Ljbffr