Wachusettareachamber
Library Security Compliance Officer
Wachusettareachamber, Worcester, Massachusetts, us, 01609
LIBRARY SECURITY COMPLIANCE OFFICER
WORCESTER PUBLIC LIBRARY
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of
Library Security Compliance Officer
for the Worcester Public Library. Under the direction of the Manager of Community Resources, the work involves all operations related to the safety and security of the Main Library branch and its grounds, used by staff, patrons, and visitors. This position will patrol and secure assigned premises, identify risks to staff and patrons, and enforce the Patron Behavior Policy. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. The position includes night and weekend shifts.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS
Maintain high visibility by patrolling public areas to deter inappropriate behavior and assist the public in ensuring a safe, comfortable environment
Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
Engage proactively with patrons to address issues quickly and diffuse situations, minimizing disruption
Discuss infractions or violations with patrons, assess appropriate actions, and escort patrons from premises when necessary
Act as the first point of contact for library staff for questions or concerns about security incidents, often requiring immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
May render first aid in medical emergencies
Stay informed on available resources for social services in the Worcester area and share with patrons as needed
Prepare incident reports and maintain files on daily activities and administrative matters
Assist the Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive teamwork
Participate actively in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
Work and travel to multiple locations as assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Act calmly and with composure in difficult situations
Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse, and mental health disorders
Proactively diffuse and deescalate situations
Work with minimum supervision
Prepare meaningful, concise, and accurate reports
Define problems, establish facts, and draw valid conclusions
Address and resolve conflict equitably, seeking common ground and cooperation when possible
Learn and use handheld radios and communication systems
Possess excellent observation skills, focus, and attention to detail to identify threats quickly
Excellent customer service, interpersonal, written, and verbal communication skills and ability to discuss concepts, ideas, and requirements with professional and paraprofessional staff
Strong commitment to consistent excellent customer service to a diverse urban population
High level of professionalism and commitment to the organization
Embrace opportunities to learn in a fast‑paced, changing environment
Work independently and as part of a team
Learn and use library technologies
Knowledge of English language principles and correct usage of grammar, punctuation, and spelling
Regular on‑site attendance is required
Create positive working relationships with a diverse staff
Maintain confidentiality
MINIMUM REQUIREMENTS
High School Diploma or equivalent
Demonstrated experience in security, public safety, public service, corrections, and social services
Successfully pass CORI/SORI check
Travel to required locations in a timely manner
Pass a writing assignment at interview
PREFERRED QUALIFICATIONS
Experience in application of security policies, procedures, and practices
Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services
One (1) year of experience or training in performing de‑escalation techniques
Two (2) years of customer service experience in an urban or public setting
SALARY RANGE $23.11 – $28.09 hourly, full‑time, excellent benefits package.
APPLY To apply, please visit:
www.worcesterma.gov/employment
or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED; applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508‑799‑1030, Hiring@worcesterma.gov.
#J-18808-Ljbffr
The City of Worcester is seeking qualified applicants for the position of
Library Security Compliance Officer
for the Worcester Public Library. Under the direction of the Manager of Community Resources, the work involves all operations related to the safety and security of the Main Library branch and its grounds, used by staff, patrons, and visitors. This position will patrol and secure assigned premises, identify risks to staff and patrons, and enforce the Patron Behavior Policy. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. The position includes night and weekend shifts.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS
Maintain high visibility by patrolling public areas to deter inappropriate behavior and assist the public in ensuring a safe, comfortable environment
Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
Engage proactively with patrons to address issues quickly and diffuse situations, minimizing disruption
Discuss infractions or violations with patrons, assess appropriate actions, and escort patrons from premises when necessary
Act as the first point of contact for library staff for questions or concerns about security incidents, often requiring immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
May render first aid in medical emergencies
Stay informed on available resources for social services in the Worcester area and share with patrons as needed
Prepare incident reports and maintain files on daily activities and administrative matters
Assist the Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive teamwork
Participate actively in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
Work and travel to multiple locations as assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Act calmly and with composure in difficult situations
Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse, and mental health disorders
Proactively diffuse and deescalate situations
Work with minimum supervision
Prepare meaningful, concise, and accurate reports
Define problems, establish facts, and draw valid conclusions
Address and resolve conflict equitably, seeking common ground and cooperation when possible
Learn and use handheld radios and communication systems
Possess excellent observation skills, focus, and attention to detail to identify threats quickly
Excellent customer service, interpersonal, written, and verbal communication skills and ability to discuss concepts, ideas, and requirements with professional and paraprofessional staff
Strong commitment to consistent excellent customer service to a diverse urban population
High level of professionalism and commitment to the organization
Embrace opportunities to learn in a fast‑paced, changing environment
Work independently and as part of a team
Learn and use library technologies
Knowledge of English language principles and correct usage of grammar, punctuation, and spelling
Regular on‑site attendance is required
Create positive working relationships with a diverse staff
Maintain confidentiality
MINIMUM REQUIREMENTS
High School Diploma or equivalent
Demonstrated experience in security, public safety, public service, corrections, and social services
Successfully pass CORI/SORI check
Travel to required locations in a timely manner
Pass a writing assignment at interview
PREFERRED QUALIFICATIONS
Experience in application of security policies, procedures, and practices
Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services
One (1) year of experience or training in performing de‑escalation techniques
Two (2) years of customer service experience in an urban or public setting
SALARY RANGE $23.11 – $28.09 hourly, full‑time, excellent benefits package.
APPLY To apply, please visit:
www.worcesterma.gov/employment
or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED; applications received prior to or on FRIDAY, JANUARY 23, 2026, will receive preference. Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508‑799‑1030, Hiring@worcesterma.gov.
#J-18808-Ljbffr