Embassy Suites - Jacksonville
Executive Housekeeper
Embassy Suites - Jacksonville, Jacksonville, Florida, United States, 32290
Job Title
Executive Housekeeper
Location Embassy Suites – Jacksonville, FL 277‑Room Full‑Service All‑Suite Hotel
Position Summary The Executive Housekeeper is responsible for directing and managing all housekeeping operations to ensure clean, comfortable, and welcoming guest accommodations and public spaces in accordance with Embassy Suites and Hilton brand standards. This role leads a large team, manages departmental budgets, ensures compliance with safety and sanitation regulations, and partners closely with Engineering, Front Office, and Laundry to deliver exceptional guest experiences while controlling costs.
Key Responsibilities Leadership & Team Management
Lead, train, schedule, and evaluate all Housekeeping staff, including Supervisors, Room Attendants, Housepersons, Public Area Attendants, and Laundry team
Foster a culture of accountability, guest service excellence, and teamwork
Conduct daily department briefings and ongoing skills training
Recruit, onboard, and retain staff in compliance with company and Florida labor laws
Manage performance coaching, disciplinary actions, and recognition programs
Operational Excellence
Oversee daily cleaning of
277 guest suites , public areas, back‑of‑house spaces, and laundry operations
Ensure all guest rooms and public areas consistently meet or exceed Hilton/Embassy Suites brand standards
Conduct routine inspections of rooms, public areas, and laundry facilities
Ensure timely room availability to support Front Desk and Guest Services operations
Manage deep‑cleaning schedules and reporting
Enforce lost‑and‑found procedures and security standards
Financial & Inventory Control
Manage the Housekeeping department budget
Control labor costs through efficient scheduling and productivity standards
Monitor and manage linen, terry, chemical, and amenity inventories
Analyze productivity reports and implement process improvements
Guest Satisfaction & Quality Assurance
Monitor and maintain above average guest satisfaction scores
Partner with Front Office to resolve room status discrepancies and guest issues
Support brand audits, QA inspections, and internal operational reviews
Cross‑Department Collaboration
Partner closely with Engineering to identify and track maintenance issues
Coordinate with Front Office on occupancy, VIP arrivals, and special requests
Work with Sales and Events on group arrivals, banquets, and large‑scale room blocks
Qualifications Required
Bilingual (English/Spanish)
Minimum 3–5 years of Housekeeping leadership experience in a full‑service hotel (200+ rooms preferred)
Proven ability to manage large teams in a high‑volume environment
Strong knowledge of housekeeping operations, labor management, and inventory control
Excellent leadership, communication, and organizational skills
Preferred
Prior experience in a
Hilton or Embassy Suites brand
strongly preferred
Experience with Hilton systems (PEP, Quore, Guest Experience Platform)
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Frequent bending, stooping, and reaching
Work Schedule
Flexible schedule including
weekends, holidays, and peak occupancy periods
On‑call availability as required
What We Offer
Competitive salary
Hilton Team Member travel benefits
Health, dental, vision, and 401(k) options
EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location Embassy Suites – Jacksonville, FL 277‑Room Full‑Service All‑Suite Hotel
Position Summary The Executive Housekeeper is responsible for directing and managing all housekeeping operations to ensure clean, comfortable, and welcoming guest accommodations and public spaces in accordance with Embassy Suites and Hilton brand standards. This role leads a large team, manages departmental budgets, ensures compliance with safety and sanitation regulations, and partners closely with Engineering, Front Office, and Laundry to deliver exceptional guest experiences while controlling costs.
Key Responsibilities Leadership & Team Management
Lead, train, schedule, and evaluate all Housekeeping staff, including Supervisors, Room Attendants, Housepersons, Public Area Attendants, and Laundry team
Foster a culture of accountability, guest service excellence, and teamwork
Conduct daily department briefings and ongoing skills training
Recruit, onboard, and retain staff in compliance with company and Florida labor laws
Manage performance coaching, disciplinary actions, and recognition programs
Operational Excellence
Oversee daily cleaning of
277 guest suites , public areas, back‑of‑house spaces, and laundry operations
Ensure all guest rooms and public areas consistently meet or exceed Hilton/Embassy Suites brand standards
Conduct routine inspections of rooms, public areas, and laundry facilities
Ensure timely room availability to support Front Desk and Guest Services operations
Manage deep‑cleaning schedules and reporting
Enforce lost‑and‑found procedures and security standards
Financial & Inventory Control
Manage the Housekeeping department budget
Control labor costs through efficient scheduling and productivity standards
Monitor and manage linen, terry, chemical, and amenity inventories
Analyze productivity reports and implement process improvements
Guest Satisfaction & Quality Assurance
Monitor and maintain above average guest satisfaction scores
Partner with Front Office to resolve room status discrepancies and guest issues
Support brand audits, QA inspections, and internal operational reviews
Cross‑Department Collaboration
Partner closely with Engineering to identify and track maintenance issues
Coordinate with Front Office on occupancy, VIP arrivals, and special requests
Work with Sales and Events on group arrivals, banquets, and large‑scale room blocks
Qualifications Required
Bilingual (English/Spanish)
Minimum 3–5 years of Housekeeping leadership experience in a full‑service hotel (200+ rooms preferred)
Proven ability to manage large teams in a high‑volume environment
Strong knowledge of housekeeping operations, labor management, and inventory control
Excellent leadership, communication, and organizational skills
Preferred
Prior experience in a
Hilton or Embassy Suites brand
strongly preferred
Experience with Hilton systems (PEP, Quore, Guest Experience Platform)
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Frequent bending, stooping, and reaching
Work Schedule
Flexible schedule including
weekends, holidays, and peak occupancy periods
On‑call availability as required
What We Offer
Competitive salary
Hilton Team Member travel benefits
Health, dental, vision, and 401(k) options
EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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