STGi
Job Title
LPN‑Telehealth Technician – STGi
Location 1222 Arsenal Street, Watertown, New York
Job Summary The Telehealth Technician provides telehealth services and manages administrative and clinical interactions from patient and provider locations.
Essential Functions
Performs telehealth imaging (tele‑retinal screening, tele‑dermatology, tele‑wound care, etc.).
Conducts telehealth visits, handling patient site clinical, business, scheduling and technical aspects for real‑time encounters.
Uses judgment to determine appropriateness of telehealth requests by evaluating clinical records.
Documents clinical information in electronic medical records daily with minimal errors.
Co‑ordinates with Primary TCT to set up telehealth rooms, equipment and connections.
Facilitates and provides hands‑on assistance during encounters, training or interaction as needed.
Coordinates information between facilities to expedite patient telehealth modality.
Assists Primary TCT in scheduling and confirming telehealth services across facilities.
Performs follow‑up visits and other direct care duties (temperature, blood pressure, respiratory rate).
Provides clerical/administrative support for the facility.
Other duties as assigned.
Required Skills & Experience
Knowledge of coordinating and scheduling telehealth clinical care.
Understanding of variations in anatomy and telehealth technology troubleshooting.
At least two years of current clinical experience in a similar outpatient environment.
Ability to work under close supervision while demonstrating initiative.
Provision of educational material to patients/families (e.g., injections, blood pressure).
Customer‑service techniques and effective verbal/written communication.
Computer and electronic medical record proficiency.
Diplomatic communication skills and ability to handle difficult customer situations.
Detail‑oriented with multi‑tasking ability.
Required Education & Licensure
Current CPR/BLS from American Heart Association or Military Training Network.
LPN/LVN from an accredited nursing school.
Current, unrestricted LVN/LPN nursing license in New York.
Working Conditions & Physical Requirements
Moderate physical activity: handling objects up to 25 lb, standing/walking >4 hrs/day.
Typical interior office work environment.
Responsive to medical emergencies within the clinic.
Compensation & Benefits Pay: Starting at $24 per hour.
Benefits: Medical, Dental, Vision, 401(k) with company match, generous PTO.
Equal Opportunity Statement STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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Location 1222 Arsenal Street, Watertown, New York
Job Summary The Telehealth Technician provides telehealth services and manages administrative and clinical interactions from patient and provider locations.
Essential Functions
Performs telehealth imaging (tele‑retinal screening, tele‑dermatology, tele‑wound care, etc.).
Conducts telehealth visits, handling patient site clinical, business, scheduling and technical aspects for real‑time encounters.
Uses judgment to determine appropriateness of telehealth requests by evaluating clinical records.
Documents clinical information in electronic medical records daily with minimal errors.
Co‑ordinates with Primary TCT to set up telehealth rooms, equipment and connections.
Facilitates and provides hands‑on assistance during encounters, training or interaction as needed.
Coordinates information between facilities to expedite patient telehealth modality.
Assists Primary TCT in scheduling and confirming telehealth services across facilities.
Performs follow‑up visits and other direct care duties (temperature, blood pressure, respiratory rate).
Provides clerical/administrative support for the facility.
Other duties as assigned.
Required Skills & Experience
Knowledge of coordinating and scheduling telehealth clinical care.
Understanding of variations in anatomy and telehealth technology troubleshooting.
At least two years of current clinical experience in a similar outpatient environment.
Ability to work under close supervision while demonstrating initiative.
Provision of educational material to patients/families (e.g., injections, blood pressure).
Customer‑service techniques and effective verbal/written communication.
Computer and electronic medical record proficiency.
Diplomatic communication skills and ability to handle difficult customer situations.
Detail‑oriented with multi‑tasking ability.
Required Education & Licensure
Current CPR/BLS from American Heart Association or Military Training Network.
LPN/LVN from an accredited nursing school.
Current, unrestricted LVN/LPN nursing license in New York.
Working Conditions & Physical Requirements
Moderate physical activity: handling objects up to 25 lb, standing/walking >4 hrs/day.
Typical interior office work environment.
Responsive to medical emergencies within the clinic.
Compensation & Benefits Pay: Starting at $24 per hour.
Benefits: Medical, Dental, Vision, 401(k) with company match, generous PTO.
Equal Opportunity Statement STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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