WhiteWater Express Car Wash
Customer Service Representative
WhiteWater Express Car Wash, Houston, Texas, United States, 77246
Customer Service Representative
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WhiteWater Express Car Wash
Position Overview: The Corporate Customer Service Representative (CSR) serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.
Key Responsibilities
Assist customers daily with member management inquiries via phone, email, and tracking systems
Provide prompt professional customer service to current and prospective members contributing to member retention
Respond to and resolve customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews, and concerns, and provide reporting on trends
Meet timelines and deadlines related to responding to customer inquiries
Perform any other duties and execute special projects as assigned
Qualifications
2+ years of customer service experience in an administrative office environment
1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.)
Strong communication skills, both written and verbal
One year of proven sales background preferred
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Completion of background and reference checks is a prerequisite for employment
Benefits
Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes
Location: 106 Vintage Park Blvd, Houston, TX 77070 Employment type: Full-time Seniority level: Entry level
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at
WhiteWater Express Car Wash
Position Overview: The Corporate Customer Service Representative (CSR) serves as a key liaison between our car wash locations, customers, and internal departments. This role is responsible for delivering exceptional service by managing inquiries, resolving concerns, and supporting our membership programs and customer satisfaction initiatives. Unlike store-level representatives, the Corporate CSR focuses on centralized customer communication, billing and membership support, and escalated issue resolution.
Key Responsibilities
Assist customers daily with member management inquiries via phone, email, and tracking systems
Provide prompt professional customer service to current and prospective members contributing to member retention
Respond to and resolve customer inquiries, feedback, and requests by providing information on membership and service options
Analyze customer feedback, reviews, and concerns, and provide reporting on trends
Meet timelines and deadlines related to responding to customer inquiries
Perform any other duties and execute special projects as assigned
Qualifications
2+ years of customer service experience in an administrative office environment
1+ years of proficiency in Google Workspace (Docs, Sheets, Slides, etc.)
Strong communication skills, both written and verbal
One year of proven sales background preferred
Proficient in Microsoft Office
Excellent writing, editing, grammar skills, and attention to detail
Strong organization skills and ability to keep track of multiple projects
Completion of background and reference checks is a prerequisite for employment
Benefits
Competitive Compensation in Base and Bonus Potential
Comprehensive Health Benefits (Medical, Dental & Vision)
Pet Insurance is available
Paid Time Off in addition to Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Pathways to Advancement
Free Weekly Car Washes
Location: 106 Vintage Park Blvd, Houston, TX 77070 Employment type: Full-time Seniority level: Entry level
#J-18808-Ljbffr