Jobs via Dice
IT Support Technician / Analyst
Location: Bristol, IN (Large site 700-800 End‑Users)
Type: Contract to Hire (first shift). Pay range: $20.00–$27.00/hr.
Benefits (from Day One): Medical, Dental, Vision, Critical Illness, Accident, Hospital, 401(k) Retirement Plan, Short & Long term disability, Health Spending Account, Transportation benefits, Employee Assistance Program, PTO/Vacation/Sick Leave.
Job Description This position improves the productivity of employees by acting as an escalation point within the Service Desk team and serving as the single point of contact for information and problem resolution. The role diagnoses and resolves hardware, software, LAN, and server issues via telephone, ticket, email, remote tools, and hands‑on support.
Job Responsibilities
Assist with installs and repairs of standalone and networked printers (Windows environment)
Assist with installs and repairs of video conferencing equipment
Assist with installs and repairs of other peripherals
Respond to and investigate customer inquiries via phone, ticket, and email
Advanced troubleshooting of hardware and software issues on Windows 7/10 desktops/laptops, in‑person or remotely
Provide support for Level 2 issues using documented solutions and runbooks/knowledgebase
Escalate complex issues to Level 3 support with full documentation
Identify and suggest process and procedure improvements
Maintain working knowledge of products and services
Other tasks as assigned
Qualifications
Associate's Degree preferred (Bachelor's a plus)
2–4+ years related IT experience
IT certifications: CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
Proven customer service skills
Strong listening skills
Versatile, flexible, and willing to work within changing priorities
Experience with Active Directory and Exchange/Office 365
Knowledge of network structure, security, and function (Cisco/Meraki)
Network printer troubleshooting
Office automation apps (Office, Outlook, etc.)
VoIP phone troubleshooting
Cell, smart, tablet troubleshooting
Installing/reinstalling Windows 7/10 and applications
Preferred Skills
IT Infrastructure, Windows 10, Active Directory, Troubleshooting, Imaging, PC Deployment, OneDrive, Microsoft Teams, Customer Service Oriented, IT Desktop Support
Application Details Apply if interested in this opportunity. Send updated resume and contact information to zkanouse@teksystems.com. Expected interview set as early as next week.
Application deadline: Jan 23, 2026.
Equal Employment Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Type: Contract to Hire (first shift). Pay range: $20.00–$27.00/hr.
Benefits (from Day One): Medical, Dental, Vision, Critical Illness, Accident, Hospital, 401(k) Retirement Plan, Short & Long term disability, Health Spending Account, Transportation benefits, Employee Assistance Program, PTO/Vacation/Sick Leave.
Job Description This position improves the productivity of employees by acting as an escalation point within the Service Desk team and serving as the single point of contact for information and problem resolution. The role diagnoses and resolves hardware, software, LAN, and server issues via telephone, ticket, email, remote tools, and hands‑on support.
Job Responsibilities
Assist with installs and repairs of standalone and networked printers (Windows environment)
Assist with installs and repairs of video conferencing equipment
Assist with installs and repairs of other peripherals
Respond to and investigate customer inquiries via phone, ticket, and email
Advanced troubleshooting of hardware and software issues on Windows 7/10 desktops/laptops, in‑person or remotely
Provide support for Level 2 issues using documented solutions and runbooks/knowledgebase
Escalate complex issues to Level 3 support with full documentation
Identify and suggest process and procedure improvements
Maintain working knowledge of products and services
Other tasks as assigned
Qualifications
Associate's Degree preferred (Bachelor's a plus)
2–4+ years related IT experience
IT certifications: CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications
Proven customer service skills
Strong listening skills
Versatile, flexible, and willing to work within changing priorities
Experience with Active Directory and Exchange/Office 365
Knowledge of network structure, security, and function (Cisco/Meraki)
Network printer troubleshooting
Office automation apps (Office, Outlook, etc.)
VoIP phone troubleshooting
Cell, smart, tablet troubleshooting
Installing/reinstalling Windows 7/10 and applications
Preferred Skills
IT Infrastructure, Windows 10, Active Directory, Troubleshooting, Imaging, PC Deployment, OneDrive, Microsoft Teams, Customer Service Oriented, IT Desktop Support
Application Details Apply if interested in this opportunity. Send updated resume and contact information to zkanouse@teksystems.com. Expected interview set as early as next week.
Application deadline: Jan 23, 2026.
Equal Employment Opportunity Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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