UPS
Ops Senior Admin Assistant ON-SITE 3rd shift
UPS, Durham, North Carolina, United States, 27703
Operations Senior Administrative Assistant
Location:
Marken Headquarters, 1009 Slater Rd, Durham, NC 27703
Hours:
2300 - 0730 (3rd shift) – On‑Site
Employment Type:
Permanent (Full‑time)
What You Will Do:
Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high‑tech industries
Communicate with customers and agents in a professional and courteous manner
Meet required team metrics
Stay current on all required training
What You Bring:
At least 1 year of customer service experience
Time Management skills
Must be at least 18 years old and have a high school diploma or GED
Proficient in Microsoft Word, Excel, Outlook & data entry; type 30 WPM
Knowledge of U.S. and world geography and time zones is preferred
Call center experience is preferred
Outstanding communication, customer service, and organizational skills
Ability to operate in a fast‑paced and demanding environment
Flexibility – willingness to work additional hours as business requires
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Equal Employment Opportunity:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
Salary:
$56,000.00 – $70,000.00
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Location:
Marken Headquarters, 1009 Slater Rd, Durham, NC 27703
Hours:
2300 - 0730 (3rd shift) – On‑Site
Employment Type:
Permanent (Full‑time)
What You Will Do:
Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high‑tech industries
Communicate with customers and agents in a professional and courteous manner
Meet required team metrics
Stay current on all required training
What You Bring:
At least 1 year of customer service experience
Time Management skills
Must be at least 18 years old and have a high school diploma or GED
Proficient in Microsoft Word, Excel, Outlook & data entry; type 30 WPM
Knowledge of U.S. and world geography and time zones is preferred
Call center experience is preferred
Outstanding communication, customer service, and organizational skills
Ability to operate in a fast‑paced and demanding environment
Flexibility – willingness to work additional hours as business requires
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Equal Employment Opportunity:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.
Salary:
$56,000.00 – $70,000.00
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