Healthrise
Director of Operations (PB Urgent Care)
Healthrise, Farmington Hills, Michigan, United States
Join to apply for the PB URGENT CARE PERFORMANCE LEAD role at Healthrise
1 day ago Be among the first 25 applicants
Description The Professional Billing (PB) Urgent Care Performance Lead is responsible for overseeing and optimizing end-to-end professional billing revenue cycle performance for the entire urgent care portfolio. This role serves as the operational and performance bridge between the Urgent Care and key internal stakeholders, ensuring financial accuracy, operational efficiency, and strong revenue outcomes. The Performance Lead partners closely with clinic operators, operations, accounting, payroll, finance, HR, payor relations, and external vendors to drive consistent results and continuous improvement.
Duties & Responsibilities
Oversee the PB Urgent Care Revenue Cycle, ensuring operational effectiveness and regulatory compliance.
Serve as the primary Professional Billing point of contact for urgent care stakeholders.
Prepare and present performance summaries and insights to leadership and cross‑functional partners.
Directly manage professional billing team members supporting urgent care.
Approve employee timecards and PTO requests, and review and approve vendor invoices in alignment with departmental policies and budgets.
Collaborate with accounting and finance on reconciliation, forecasting, and variance analysis.
Manage vendor performance for all in‑scope functions for Urgent Care in accordance with contractual requirements.
Conduct regular performance reviews and drive vendor accountability and optimization.
Support the planned workforce transition and develop go‑forward plan for legacy AR management.
Evaluate current performance indicators, establish baseline standards, and implement streamlined workflows to promote seamless operations and maximize productivity.
Monitor and analyze key performance metrics to identify opportunities for improvement and advance operational efficiency.
Partner with leadership to update SOPs and implement process enhancements that support compliance and efficacy.
Monitor daily work queues to ensure appropriate prioritization, productivity, and timely resolution.
Configure Epic system settings as needed to support operations.
Qualifications Required
High School Diploma or equivalent. Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience).
5+ years of progressive experience in professional billing, preferably within urgent care, outpatient, or multi‑site healthcare environments.
Demonstrated experience managing performance metrics, teams, and operational workflows.
Strong understanding of payer rules, contracts, and professional billing processes.
Experience managing vendor relationships and driving performance accountability.
Demonstrated experience using Epic (PB module), including but not limited to work queue management, charge review, claim follow‑up, reporting, and performance monitoring.
Strong analytical, communication, and cross‑functional collaboration skills.
Preferred
Experience with Urgent Care service line revenue cycle operations.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
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1 day ago Be among the first 25 applicants
Description The Professional Billing (PB) Urgent Care Performance Lead is responsible for overseeing and optimizing end-to-end professional billing revenue cycle performance for the entire urgent care portfolio. This role serves as the operational and performance bridge between the Urgent Care and key internal stakeholders, ensuring financial accuracy, operational efficiency, and strong revenue outcomes. The Performance Lead partners closely with clinic operators, operations, accounting, payroll, finance, HR, payor relations, and external vendors to drive consistent results and continuous improvement.
Duties & Responsibilities
Oversee the PB Urgent Care Revenue Cycle, ensuring operational effectiveness and regulatory compliance.
Serve as the primary Professional Billing point of contact for urgent care stakeholders.
Prepare and present performance summaries and insights to leadership and cross‑functional partners.
Directly manage professional billing team members supporting urgent care.
Approve employee timecards and PTO requests, and review and approve vendor invoices in alignment with departmental policies and budgets.
Collaborate with accounting and finance on reconciliation, forecasting, and variance analysis.
Manage vendor performance for all in‑scope functions for Urgent Care in accordance with contractual requirements.
Conduct regular performance reviews and drive vendor accountability and optimization.
Support the planned workforce transition and develop go‑forward plan for legacy AR management.
Evaluate current performance indicators, establish baseline standards, and implement streamlined workflows to promote seamless operations and maximize productivity.
Monitor and analyze key performance metrics to identify opportunities for improvement and advance operational efficiency.
Partner with leadership to update SOPs and implement process enhancements that support compliance and efficacy.
Monitor daily work queues to ensure appropriate prioritization, productivity, and timely resolution.
Configure Epic system settings as needed to support operations.
Qualifications Required
High School Diploma or equivalent. Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience).
5+ years of progressive experience in professional billing, preferably within urgent care, outpatient, or multi‑site healthcare environments.
Demonstrated experience managing performance metrics, teams, and operational workflows.
Strong understanding of payer rules, contracts, and professional billing processes.
Experience managing vendor relationships and driving performance accountability.
Demonstrated experience using Epic (PB module), including but not limited to work queue management, charge review, claim follow‑up, reporting, and performance monitoring.
Strong analytical, communication, and cross‑functional collaboration skills.
Preferred
Experience with Urgent Care service line revenue cycle operations.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Health Care Provider
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