Altitude Trampoline Parks
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Overview Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.
Primary Job Responsibilities
Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities.
Assist the General Manager with follow up on staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards.
Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.
Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
Ensures Customer Service team is adhering to company policies and guidelines.
Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer.
Handles the more complex customer issues as well as escalated customer calls.
Reviews and approves adjustments and escalated payment arrangements.
Performs Customer Service Supervisor duties when the need arises.
Additional Responsibilities
Provides or performs other services as needed or required by General Manager.
Controls Over Work Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.
Skills and Knowledge
Minimum of 1-2 years of management experience.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.
Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
Salary: $14 - $16 per hour
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries: Entertainment Providers
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Get AI-powered advice on this job and more exclusive features.
Overview Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.
Primary Job Responsibilities
Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities.
Assist the General Manager with follow up on staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards.
Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.
Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
Ensures Customer Service team is adhering to company policies and guidelines.
Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer.
Handles the more complex customer issues as well as escalated customer calls.
Reviews and approves adjustments and escalated payment arrangements.
Performs Customer Service Supervisor duties when the need arises.
Additional Responsibilities
Provides or performs other services as needed or required by General Manager.
Controls Over Work Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.
Skills and Knowledge
Minimum of 1-2 years of management experience.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.
Ability to handle multiple assignments on a timely basis with a high degree of accuracy.
Salary: $14 - $16 per hour
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries: Entertainment Providers
Referrals increase your chances of interviewing at Altitude Trampoline Parks by 2x.
Get notified about new Customer Service Manager jobs in
Kissimmee, FL .
#J-18808-Ljbffr