Pacific Lutheran University
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
Hiring Range: $20.25-$21.75 per hour, plus excellent benefits.
Location Tacoma, WA 98447.
Department Business Office
Posting Date January 8, 2026
Closing Date When a sufficient number of qualified applicants have been identified.
Work Schedule Full‑time, Monday‑Friday, 8am‑5pm.
This position is an in‑person role and is not eligible for remote or hybrid work.
General Description The Payments Specialist performs general cashiering, daily banking and third‑party reconciliation duties for PLU. Responsible for monitoring banking, processing student account payments, department deposits and scholarship payments. Reconciling and monitoring the university’s third‑party student account payment processor and payment plan provider. This position also supports the Student Account area and reports to the Director of Financial Operations.
Essential Functions and Responsibilities
Daily monitoring of all bank account transactions, including providing daily reports to the AVP for Finance, Accountants, and the Director of Financial Operations.
Monitor and reconcile the university’s third‑party student account payment processor.
Monitor and reconcile the university’s third‑party payment plan provider.
Reconcile and manage pre‑travel and expense accounts with the university’s ERP system.
Issue expense and event advances as well as cash reimbursements.
Apply payments to student accounts.
Process outside scholarship payments.
Process departmental deposits.
Monitor and release student account holds.
Process credit card refunds.
NSF processing and monitoring.
Assist in the process of assigning student accounts to collections.
Answer student, parent/guardian and internal department questions regarding student accounts, payment plans and general payment related questions.
Provide support to various areas of the Office of Financial Services, including fielding calls and in‑person questions at the main desk.
Other duties as assigned.
Knowledge, Skills, and Abilities
Excellent customer service and communication skills, both verbal and written.
Ability to work in partnership with other university departments.
Money handling experience.
Ability to work independently, as well as with a team.
Ability to set priorities, manage details and multiple responsibilities.
Knowledge of Microsoft Office (Word, Excel, etc.).
10 key by touch.
Knowledge and commitment to diversity, equity and inclusion.
Required Qualifications
Experience in accounts receivable and/or cashiering.
1.5 years of customer service experience (education can substitute for some experience).
High school diploma or GED.
Willingness to become a notary at the cost of the university.
Finalist applicants must satisfactorily complete pre‑employment background and credit checks.
Preferred Qualifications
Bank‑related experience as a teller or customer service representative.
Application Requirements Required fields are indicated with an asterisk (*). Please answer the following open‑ended questions:
* Describe your interest in this position. Be sure to include why you would like to work in a university setting, particularly, the Office of Financial Services. (Open Ended Question)
* Please describe your experience with Microsoft Office (Word, Excel, PowerPoint). Be sure to include proficiency level and frequency of usage (e.g., somewhat proficient, use daily). (Open Ended Question)
* Do you have a High School Diploma or GED?
Yes
No
* Are you 18 years of age or older?
Yes
No
* Are you legally eligible to work in the United States on your hire date and legally authorized to work in the United States for Pacific Lutheran University without sponsorship now and indefinitely into the future?
Yes
No
Contact Information 12180 Park Ave. S Tacoma, WA 98447 (253) 535-7185 www.plu.edu
#J-18808-Ljbffr
Hiring Range: $20.25-$21.75 per hour, plus excellent benefits.
Location Tacoma, WA 98447.
Department Business Office
Posting Date January 8, 2026
Closing Date When a sufficient number of qualified applicants have been identified.
Work Schedule Full‑time, Monday‑Friday, 8am‑5pm.
This position is an in‑person role and is not eligible for remote or hybrid work.
General Description The Payments Specialist performs general cashiering, daily banking and third‑party reconciliation duties for PLU. Responsible for monitoring banking, processing student account payments, department deposits and scholarship payments. Reconciling and monitoring the university’s third‑party student account payment processor and payment plan provider. This position also supports the Student Account area and reports to the Director of Financial Operations.
Essential Functions and Responsibilities
Daily monitoring of all bank account transactions, including providing daily reports to the AVP for Finance, Accountants, and the Director of Financial Operations.
Monitor and reconcile the university’s third‑party student account payment processor.
Monitor and reconcile the university’s third‑party payment plan provider.
Reconcile and manage pre‑travel and expense accounts with the university’s ERP system.
Issue expense and event advances as well as cash reimbursements.
Apply payments to student accounts.
Process outside scholarship payments.
Process departmental deposits.
Monitor and release student account holds.
Process credit card refunds.
NSF processing and monitoring.
Assist in the process of assigning student accounts to collections.
Answer student, parent/guardian and internal department questions regarding student accounts, payment plans and general payment related questions.
Provide support to various areas of the Office of Financial Services, including fielding calls and in‑person questions at the main desk.
Other duties as assigned.
Knowledge, Skills, and Abilities
Excellent customer service and communication skills, both verbal and written.
Ability to work in partnership with other university departments.
Money handling experience.
Ability to work independently, as well as with a team.
Ability to set priorities, manage details and multiple responsibilities.
Knowledge of Microsoft Office (Word, Excel, etc.).
10 key by touch.
Knowledge and commitment to diversity, equity and inclusion.
Required Qualifications
Experience in accounts receivable and/or cashiering.
1.5 years of customer service experience (education can substitute for some experience).
High school diploma or GED.
Willingness to become a notary at the cost of the university.
Finalist applicants must satisfactorily complete pre‑employment background and credit checks.
Preferred Qualifications
Bank‑related experience as a teller or customer service representative.
Application Requirements Required fields are indicated with an asterisk (*). Please answer the following open‑ended questions:
* Describe your interest in this position. Be sure to include why you would like to work in a university setting, particularly, the Office of Financial Services. (Open Ended Question)
* Please describe your experience with Microsoft Office (Word, Excel, PowerPoint). Be sure to include proficiency level and frequency of usage (e.g., somewhat proficient, use daily). (Open Ended Question)
* Do you have a High School Diploma or GED?
Yes
No
* Are you 18 years of age or older?
Yes
No
* Are you legally eligible to work in the United States on your hire date and legally authorized to work in the United States for Pacific Lutheran University without sponsorship now and indefinitely into the future?
Yes
No
Contact Information 12180 Park Ave. S Tacoma, WA 98447 (253) 535-7185 www.plu.edu
#J-18808-Ljbffr