Turning Stone Enterprises
Assistant Hotel Front Office Manager
Turning Stone Enterprises, Verona Beach, New York, United States
Assistant Hotel Front Office Manager
– Turning Stone Enterprises, Verona, NY
Salary Range:
$47,476 to $60,531 yearly
Opportunities & Locations The Crescent is the newest luxury hotel joining the award‑winning Turning Stone Enterprises resort in Verona, NY, opening in 2026 as part of our transformative Evolution. This sophisticated new property will feature over 250 beautifully designed guest rooms and suites, upscale dining at Salt Seafood & Raw Bar, and direct access to the state‑of‑the‑art Grand Expo convention center. As part of a well‑established, high‑volume resort destination, The Crescent offers hospitality leaders the opportunity to deliver exceptional guest experiences at scale, work alongside experienced teams, and grow their careers within one of New York’s most dynamic and expanding resort operations.
The Lodge at Turning Stone is a premier, all‑suite luxury hotel nestled within one of New York’s most celebrated resort destinations. Known for its refined woodland style, elegantly remodeled guest suites, and exceptional service, The Lodge delivers a serene and sophisticated experience just steps from world‑class dining, award‑winning spa and wellness offerings, and the excitement of the Turning Stone Resort Casino. With Forbes Four‑Star and AAA Four‑Diamond recognition, exclusive amenities including heated pool, fitness center, and boutique lounges, and direct access to resort attractions, The Lodge offers hospitality professionals the chance to create unforgettable guest experiences, collaborate with seasoned teams, and grow the career in a high‑performance, guest‑centric environment.
Responsibilities
Effectively schedules supervisors and team members to ensure sufficient front desk coverage at all times
Ensures front desk team members maintain complete knowledge of and follow all company and departmental policies and procedures
Orders all needed materials in a timely manner. Ensures print, office supplies, and supplies budgets are adhered to while ensuring proper supply levels.
Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (e.g., P.M.S., Electronic Keys, Movie System, Telephone System).
Ensures all areas are working properly in the absence of the Front Office Manager
Interacts with guests effectively, answering questions, solving problems, and handling complaints in a timely manner.
Has a professional working relationship with all other hotel functions: Accommodations, Housekeeping, Transportation, to ensure proper interaction of each area, lending itself to a complete guest package.
Works closely with Player Development, Sales, and Entertainment to ensure the hotel needs of these departments are being met.
Supervises and communicates daily with Accommodations and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures.
Maintains complete knowledge of property management system and trains others on its intricacies.
Continually monitors weekly assigned supervisor tasks to ensure satisfactory completion of duties, and redirects when necessary.
Qualifications
Minimum of a 2‑year college degree.
A minimum of 3 years of prior supervisory experience in a hotel/resort environment.
Excellent communication skills.
Exceptional leadership skills. Computer skills with knowledge of Microsoft Word and Excel.
Outstanding guest service skills.
Ability to organize, prioritize, and complete multiple tasks simultaneously.
Ability to stand/walk for long periods of time and lift up to 40 pounds.
What We Value
Positivity – Team members who are passionate about learning, energetic to hit the ground running, and willing to grow in a professional, team‑oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage the team to take pride in their work.
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career‑building professional development
Discounts from dining to fuel to concerts
Team member appreciation events
Quality healthcare and dental benefits
Robust 401(k) retirement plan
Dealer School
Finance Scholarship Program
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Turning Stone Enterprises by 2x
Get notified about new Assistant Front Office Manager jobs in Verona, NY.
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– Turning Stone Enterprises, Verona, NY
Salary Range:
$47,476 to $60,531 yearly
Opportunities & Locations The Crescent is the newest luxury hotel joining the award‑winning Turning Stone Enterprises resort in Verona, NY, opening in 2026 as part of our transformative Evolution. This sophisticated new property will feature over 250 beautifully designed guest rooms and suites, upscale dining at Salt Seafood & Raw Bar, and direct access to the state‑of‑the‑art Grand Expo convention center. As part of a well‑established, high‑volume resort destination, The Crescent offers hospitality leaders the opportunity to deliver exceptional guest experiences at scale, work alongside experienced teams, and grow their careers within one of New York’s most dynamic and expanding resort operations.
The Lodge at Turning Stone is a premier, all‑suite luxury hotel nestled within one of New York’s most celebrated resort destinations. Known for its refined woodland style, elegantly remodeled guest suites, and exceptional service, The Lodge delivers a serene and sophisticated experience just steps from world‑class dining, award‑winning spa and wellness offerings, and the excitement of the Turning Stone Resort Casino. With Forbes Four‑Star and AAA Four‑Diamond recognition, exclusive amenities including heated pool, fitness center, and boutique lounges, and direct access to resort attractions, The Lodge offers hospitality professionals the chance to create unforgettable guest experiences, collaborate with seasoned teams, and grow the career in a high‑performance, guest‑centric environment.
Responsibilities
Effectively schedules supervisors and team members to ensure sufficient front desk coverage at all times
Ensures front desk team members maintain complete knowledge of and follow all company and departmental policies and procedures
Orders all needed materials in a timely manner. Ensures print, office supplies, and supplies budgets are adhered to while ensuring proper supply levels.
Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (e.g., P.M.S., Electronic Keys, Movie System, Telephone System).
Ensures all areas are working properly in the absence of the Front Office Manager
Interacts with guests effectively, answering questions, solving problems, and handling complaints in a timely manner.
Has a professional working relationship with all other hotel functions: Accommodations, Housekeeping, Transportation, to ensure proper interaction of each area, lending itself to a complete guest package.
Works closely with Player Development, Sales, and Entertainment to ensure the hotel needs of these departments are being met.
Supervises and communicates daily with Accommodations and Front Desk Supervisors to ensure areas are being run in accordance to departmental policies and procedures.
Maintains complete knowledge of property management system and trains others on its intricacies.
Continually monitors weekly assigned supervisor tasks to ensure satisfactory completion of duties, and redirects when necessary.
Qualifications
Minimum of a 2‑year college degree.
A minimum of 3 years of prior supervisory experience in a hotel/resort environment.
Excellent communication skills.
Exceptional leadership skills. Computer skills with knowledge of Microsoft Word and Excel.
Outstanding guest service skills.
Ability to organize, prioritize, and complete multiple tasks simultaneously.
Ability to stand/walk for long periods of time and lift up to 40 pounds.
What We Value
Positivity – Team members who are passionate about learning, energetic to hit the ground running, and willing to grow in a professional, team‑oriented environment with a focus on guest service.
Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career.
Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage the team to take pride in their work.
Benefits
Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career‑building professional development
Discounts from dining to fuel to concerts
Team member appreciation events
Quality healthcare and dental benefits
Robust 401(k) retirement plan
Dealer School
Finance Scholarship Program
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Turning Stone Enterprises by 2x
Get notified about new Assistant Front Office Manager jobs in Verona, NY.
#J-18808-Ljbffr