Fairlawn
Leasing and Resident Services Specialist
1 day ago Be among the first 25 applicants
We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Fairlawn! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you! The Leasing and Resident Services Specialist will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values:
Be Kind ,
Own It ,
Be Flexible , and
Always Improve .
What will you do?
Serve as a leasing agent and tour expert – well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document eligibility requirements
Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and conduct move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm completion
Learn and ensure compliance with all Fair Housing Laws, including local, state, and federal housing regulations (training provided)
Pivot, roll up your sleeves, and jump in where needed
Why should you work here?
Competitive Pay – we are ready to invest in you!
Medical, Dental, Vision and Life Insurance for positive health outcomes
Employee‑sponsored benefits including Short‑Term Disability, Life Insurance, Critical Illness, Accident insurance, Flexible Spending, and HSA accounts
401(k) Retirement Plan with Match
Paid Vacation, Sick Leave, and Holiday Pay
Company events to promote team cohesion
Wellness Days to focus on being your best self. Time to disconnect and recharge in a way that works for you
Opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off‑site meetings with your manager to celebrate wins, issue‑solve and ensure you are set up for success. The process is rewarding, and the results are great for your career
Requirements
Hold a high school diploma or GED
Have at least 1 year of customer service, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience (preferred)
Bilingual (English/Spanish) is a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Proficient with computer applications and software (e.g., Microsoft Office Suite, AppFolio, Outlook) and have an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values:
Be Kind ,
Own It ,
Be Flexible , and
Always Improve
Additional Things You Will Need
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position – resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have over 10 years of experience in value‑add projects, development, student housing, and build‑to‑rent communities. With a portfolio of approximately 5,700 units and $850 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table, including prior experience at Fairlawn. We value diversity of thought and experience and are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Management
Referrals increase your chances of interviewing at Fairlawn by 2x
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We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Fairlawn! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you! The Leasing and Resident Services Specialist will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home. In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values:
Be Kind ,
Own It ,
Be Flexible , and
Always Improve .
What will you do?
Serve as a leasing agent and tour expert – well‑versed with our properties and amenities
Show properties and sell their features and amenities to prospective tenants
Review lease applications and document eligibility requirements
Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and applications
Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and conduct move‑in orientations with new residents
Maintain good rapport with current and prospective tenants
Process maintenance requests and follow up with residents to confirm completion
Learn and ensure compliance with all Fair Housing Laws, including local, state, and federal housing regulations (training provided)
Pivot, roll up your sleeves, and jump in where needed
Why should you work here?
Competitive Pay – we are ready to invest in you!
Medical, Dental, Vision and Life Insurance for positive health outcomes
Employee‑sponsored benefits including Short‑Term Disability, Life Insurance, Critical Illness, Accident insurance, Flexible Spending, and HSA accounts
401(k) Retirement Plan with Match
Paid Vacation, Sick Leave, and Holiday Pay
Company events to promote team cohesion
Wellness Days to focus on being your best self. Time to disconnect and recharge in a way that works for you
Opportunity to work for a growing organization where you are valued and can have a direct impact
Quarterly off‑site meetings with your manager to celebrate wins, issue‑solve and ensure you are set up for success. The process is rewarding, and the results are great for your career
Requirements
Hold a high school diploma or GED
Have at least 1 year of customer service, hospitality, retail, or sales experience
Have at least 1 year of office administration or data entry experience (preferred)
Bilingual (English/Spanish) is a plus
Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
Proficient with computer applications and software (e.g., Microsoft Office Suite, AppFolio, Outlook) and have an aptitude for learning new software and systems
Have excellent interpersonal, written, and verbal communication skills
Demonstrate superior attention to detail, high energy, and a positive attitude
Embody our core values:
Be Kind ,
Own It ,
Be Flexible , and
Always Improve
Additional Things You Will Need
Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
Must be able to perform the physical functions of the position – resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties
Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have over 10 years of experience in value‑add projects, development, student housing, and build‑to‑rent communities. With a portfolio of approximately 5,700 units and $850 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table, including prior experience at Fairlawn. We value diversity of thought and experience and are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Management
Referrals increase your chances of interviewing at Fairlawn by 2x
#J-18808-Ljbffr