Rotech Healthcare
Medical Equipment Customer Service Representative
Rotech Healthcare, Oklahoma City, Oklahoma, United States, 73116
Medical Equipment Customer Service Representative
We are seeking a detail-oriented and compassionate Customer Service Representative to join our team. This role is the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.
Company Overview Rotech Healthcare is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.
Essential Duties & Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Arrive to work on time with predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.
Qualifications
Background check (company-wide).
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Education & Experience
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills & Competencies
Interpret and respond to various forms of communication (verbal, written, visual).
Work independently and collaboratively within a team.
Problem-solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi-task effectively.
Machines, Equipment, and Technical Abilities
Email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word, Excel.
Office equipment: fax machine, copier, printer, phone, computer, and tablet.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Potential exposure to contagious pathogens.
Close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt positions (as applicable).
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement (as applicable).
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B (HEPB) and TB vaccinations.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Equal Opportunity Employer Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other protected characteristic under applicable federal, state and local anti‑discrimination laws.
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Company Overview Rotech Healthcare is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively.
Essential Duties & Responsibilities
Work cooperatively with others.
Assist with office operations including supply monitoring, deposits, and batch reporting.
Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
Coordinate documentation and service setup for respiratory products and medical equipment.
Deal politely with patients and referral sources.
Maintain organized records and referral logs in compliance with JCAHO and company standards.
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
Manage several tasks at once.
May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
Arrive to work on time with predictable and regular attendance.
Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
Provide technical assistance and support for walk-in and retail equipment requests.
Perform other duties as assigned.
Qualifications
Background check (company-wide).
Drug screen (when applicable).
Compliance with healthcare facility credentialing process (when applicable).
Valid driver’s license in state of residence with a clean driving record (when applicable).
Education & Experience
High school diploma or GED equivalent (required).
One year of related work experience (preferred).
Experience in home healthcare, medical billing, or patient intake (preferred).
Familiarity with insurance verification and reimbursement practices.
Knowledge of medical terminology and durable medical equipment is a plus.
Skills & Competencies
Interpret and respond to various forms of communication (verbal, written, visual).
Work independently and collaboratively within a team.
Problem-solving, time management, and organizational skills.
Excellent verbal and written communication skills in English.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail and ability to multi-task effectively.
Machines, Equipment, and Technical Abilities
Email transmission and communication.
Internet navigation and research.
Microsoft applications: Outlook, Word, Excel.
Office equipment: fax machine, copier, printer, phone, computer, and tablet.
Physical Demands
Lift and carry office and patient equipment (minimum 35 lbs).
May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations.
Sit, stand, walk, talk, and listen for extended periods.
Potential exposure to contagious pathogens.
Close vision for reading small print on screens and paperwork.
Benefits
Generous paid time off and paid holidays.
Overtime pay for non-exempt positions (as applicable).
Commission for Account Executives.
Bonus and incentive opportunities.
Fixed and variable car reimbursement for Area Managers and Account Executives.
Car, mileage, and telephone reimbursement (as applicable).
Employee discount and recognition programs.
Employee Assistance Program (EAP).
401(k), HSA, and FSA/Dependent Care FSA.
Medical, prescription, dental, and vision coverage.
Life insurance, disability, accidental death, identity protection, and legal services.
Meru Health mental health and Mercer SmartConnect Medicare programs.
Livongo Diabetes and High Blood Pressure programs.
Healthcare Bluebook and RX Savings Solutions programs.
Hepatitis B (HEPB) and TB vaccinations.
Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
Equal Opportunity Employer Rotech Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other protected characteristic under applicable federal, state and local anti‑discrimination laws.
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