The Grounds Guys, LLC
Customer Service Representative
The Grounds Guys, LLC, Oshkosh, Wisconsin, United States, 54901
Job Description
Title: Customer Service Representative (CSR)
Key Responsibilities
Customer Support & Communication
Answer incoming phone calls, emails, and online inquiries promptly and professionally.
Respond to customer questions regarding services, scheduling, billing, and general account information.
Maintain a friendly, helpful, and solution-oriented approach with all customers.
Communicate service updates, weather delays, and snow event notifications as needed.
Scheduling & Coordination
Coordinate with operations and field supervisors to ensure accurate service delivery.
Enter and update customer information, service requests, and notes in company software.
Assist with route changes, special requests, and service follow-ups.
Sales & Account Support
Support sales efforts by answering service questions and providing basic service information.
Assist with lead intake and routing to sales or management staff.
Help with contract renewals, service changes, and add-on services.
Follow up with customers to ensure satisfaction and retention.
Billing & Administrative Support
Assist with invoicing, payment processing, and basic billing inquiries.
Address customer billing questions and elevate issues when necessary.
Maintain accurate records of customer interactions and service history.
Assist with administrative tasks such as filing, data entry, and reporting.
Quality Control & Customer Retention
Log and track customer concerns, complaints, and resolutions.
Follow up to ensure issues are resolved in a timely and satisfactory manner.
Support company efforts to maintain high customer satisfaction and retention rates.
Qualifications & Skills
High school diploma or equivalent required.
Previous customer service experience preferred; landscaping or service-industry experience a plus.
Strong communication skills, both verbal and written.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.
Professional demeanor with a positive, team-oriented attitude.
Work Environment
Office-based position with frequent interaction with field staff.
Seasonal workload fluctuations; overtime may be required during peak season or snow events.
Must be dependable and flexible, especially during weather-related service demands.
Schedule Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.
What We Offer
Competitive hourly wage based on experience
Bi-Weekly pay
A supportive, organized team environment
401K
PTO
Healthcare clinic membership
#J-18808-Ljbffr
Answer incoming phone calls, emails, and online inquiries promptly and professionally.
Respond to customer questions regarding services, scheduling, billing, and general account information.
Maintain a friendly, helpful, and solution-oriented approach with all customers.
Communicate service updates, weather delays, and snow event notifications as needed.
Scheduling & Coordination
Coordinate with operations and field supervisors to ensure accurate service delivery.
Enter and update customer information, service requests, and notes in company software.
Assist with route changes, special requests, and service follow-ups.
Sales & Account Support
Support sales efforts by answering service questions and providing basic service information.
Assist with lead intake and routing to sales or management staff.
Help with contract renewals, service changes, and add-on services.
Follow up with customers to ensure satisfaction and retention.
Billing & Administrative Support
Assist with invoicing, payment processing, and basic billing inquiries.
Address customer billing questions and elevate issues when necessary.
Maintain accurate records of customer interactions and service history.
Assist with administrative tasks such as filing, data entry, and reporting.
Quality Control & Customer Retention
Log and track customer concerns, complaints, and resolutions.
Follow up to ensure issues are resolved in a timely and satisfactory manner.
Support company efforts to maintain high customer satisfaction and retention rates.
Qualifications & Skills
High school diploma or equivalent required.
Previous customer service experience preferred; landscaping or service-industry experience a plus.
Strong communication skills, both verbal and written.
Ability to multitask and remain organized in a fast-paced environment.
Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.
Professional demeanor with a positive, team-oriented attitude.
Work Environment
Office-based position with frequent interaction with field staff.
Seasonal workload fluctuations; overtime may be required during peak season or snow events.
Must be dependable and flexible, especially during weather-related service demands.
Schedule Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.
What We Offer
Competitive hourly wage based on experience
Bi-Weekly pay
A supportive, organized team environment
401K
PTO
Healthcare clinic membership
#J-18808-Ljbffr