The Grounds Guys
Customer Service Representative Job at The Grounds Guys in Oshkosh
The Grounds Guys, Oshkosh, Wisconsin, United States
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Key Responsibilities
Customer Support & Communication
* Answer incoming phone calls, emails, and online inquiries promptly and professionally.
* Respond to customer questions regarding services, scheduling, billing, and general account information.
* Maintain a friendly, helpful, and solution-oriented approach with all customers.
* Communicate service updates, weather delays, and snow event notifications as needed.
Scheduling & Coordination
* Coordinate with operations and field supervisors to ensure accurate service delivery.
* Enter and update customer information, service requests, and notes in company software.
* Assist with route changes, special requests, and service follow-ups.
Sales & Account Support
* Support sales efforts by answering service questions and providing basic service information.
* Assist with lead intake and routing to sales or management staff.
* Help with contract renewals, service changes, and add-on services.
* Follow up with customers to ensure satisfaction and retention.
Billing & Administrative Support
* Assist with invoicing, payment processing, and basic billing inquiries.
* Address customer billing questions and escalate issues when necessary.
* Maintain accurate records of customer interactions and service history.
* Assist with administrative tasks such as filing, data entry, and reporting.
Quality Control & Customer Retention
* Log and track customer concerns, complaints, and resolutions.
* Follow up to ensure issues are resolved in a timely and satisfactory manner.
* Support company efforts to maintain high customer satisfaction and retention rates.
Qualifications & Skills
* High school diploma or equivalent required.
* Previous customer service experience preferred; landscaping or service-industry experience a plus.
* Strong communication skills, both verbal and written.
* Ability to multitask and remain organized in a fast-paced environment.
* Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.
* Professional demeanor with a positive, team-oriented attitude.
Work Environment
* Office-based position with frequent interaction with field staff.
* Seasonal workload fluctuations; overtime may be required during peak season or snow events.
* Must be dependable and flexible, especially during weather-related service demands
Schedule
Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.
What We Offer
* Competitive hourly wage based on experience
* Bi-Weekly pay
* A supportive, organized team environment
* 401K
* PTO
* Healthcare clinic membership
Title: Customer Service Representative (CSR)
Key Responsibilities
Customer Support & Communication
* Answer incoming phone calls, emails, and online inquiries promptly and professionally.
* Respond to customer questions regarding services, scheduling, billing, and general account information.
* Maintain a friendly, helpful, and solution-oriented approach with all customers.
* Communicate service updates, weather delays, and snow event notifications as needed.
Scheduling & Coordination
* Coordinate with operations and field supervisors to ensure accurate service delivery.
* Enter and update customer information, service requests, and notes in company software.
* Assist with route changes, special requests, and service follow-ups.
Sales & Account Support
* Support sales efforts by answering service questions and providing basic service information.
* Assist with lead intake and routing to sales or management staff.
* Help with contract renewals, service changes, and add-on services.
* Follow up with customers to ensure satisfaction and retention.
Billing & Administrative Support
* Assist with invoicing, payment processing, and basic billing inquiries.
* Address customer billing questions and escalate issues when necessary.
* Maintain accurate records of customer interactions and service history.
* Assist with administrative tasks such as filing, data entry, and reporting.
Quality Control & Customer Retention
* Log and track customer concerns, complaints, and resolutions.
* Follow up to ensure issues are resolved in a timely and satisfactory manner.
* Support company efforts to maintain high customer satisfaction and retention rates.
Qualifications & Skills
* High school diploma or equivalent required.
* Previous customer service experience preferred; landscaping or service-industry experience a plus.
* Strong communication skills, both verbal and written.
* Ability to multitask and remain organized in a fast-paced environment.
* Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.
* Professional demeanor with a positive, team-oriented attitude.
Work Environment
* Office-based position with frequent interaction with field staff.
* Seasonal workload fluctuations; overtime may be required during peak season or snow events.
* Must be dependable and flexible, especially during weather-related service demands
Schedule
Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.
What We Offer
* Competitive hourly wage based on experience
* Bi-Weekly pay
* A supportive, organized team environment
* 401K
* PTO
* Healthcare clinic membership