Biogensys
Job Overview
Advance Medical Support Assistant role at Biogensys. Remote or Temple, TX. Responsibilities
Provide staffing of 37 AMSAs and 1 Lead AMSA for CITC; remote work if onsite space unavailable. Deliver patient services including phone inquiries, record‑keeping and AMSA tasks as assigned. Ensure all patient communications are completed on time and appropriately. Validate and update patient demographic information. Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS). Screen and receive phone calls in a courteous and timely manner. Respond to telephone inquiries regarding delivery of services. Perform appointment scheduling, tracking, and pre‑ and post‑appointment contacts as required. Perform quality customer service for all patients, patient families, VA Staff, contractors, physicians, fellows, residents. Qualifications
Resident of the United States of America. High School education or GED equivalent. Oral and written proficiency with English; basic medical terminology knowledge. Ability to communicate tactfully and effectively, both orally and in writing. Basic computer skills. Type at least 50 WPM. Operate computerized programs and databases to enter, modify and retrieve sensitive information. No health or physical disability restrictions that interfere with performance of assigned duties. Performance Standards
Consistently respond to internal and external customer requests in a courteous, professional manner. Answer the phone within 30 seconds and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller. Collect adequate information before transferring a call to the operator. Enter case resolution activity within 48 business hours. Participate in team huddles and understand team responsibilities. Adjust to change or work under pressure in a professional manner. Manage workflow efficiently and maintain accurate records in VISTA, CPRS, HSRM, PPMS and other VA software. Supervision
The contractor works independently and resolves unusual or complicated problems. Lead may be located remotely; contractor still provides leadership and shares knowledge per guidelines. Work 100% of the time in a VA‑owned or leased space within 50 miles of the VA facilities if onsite space is unavailable. Clinic hours are Monday‑Friday 8:00 am–4:30 pm (or 7:30 am–4:00 pm), excluding federal holidays; contractor works an 8‑hour shift within defined business hours. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Advance Medical Support Assistant role at Biogensys. Remote or Temple, TX. Responsibilities
Provide staffing of 37 AMSAs and 1 Lead AMSA for CITC; remote work if onsite space unavailable. Deliver patient services including phone inquiries, record‑keeping and AMSA tasks as assigned. Ensure all patient communications are completed on time and appropriately. Validate and update patient demographic information. Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS). Screen and receive phone calls in a courteous and timely manner. Respond to telephone inquiries regarding delivery of services. Perform appointment scheduling, tracking, and pre‑ and post‑appointment contacts as required. Perform quality customer service for all patients, patient families, VA Staff, contractors, physicians, fellows, residents. Qualifications
Resident of the United States of America. High School education or GED equivalent. Oral and written proficiency with English; basic medical terminology knowledge. Ability to communicate tactfully and effectively, both orally and in writing. Basic computer skills. Type at least 50 WPM. Operate computerized programs and databases to enter, modify and retrieve sensitive information. No health or physical disability restrictions that interfere with performance of assigned duties. Performance Standards
Consistently respond to internal and external customer requests in a courteous, professional manner. Answer the phone within 30 seconds and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller. Collect adequate information before transferring a call to the operator. Enter case resolution activity within 48 business hours. Participate in team huddles and understand team responsibilities. Adjust to change or work under pressure in a professional manner. Manage workflow efficiently and maintain accurate records in VISTA, CPRS, HSRM, PPMS and other VA software. Supervision
The contractor works independently and resolves unusual or complicated problems. Lead may be located remotely; contractor still provides leadership and shares knowledge per guidelines. Work 100% of the time in a VA‑owned or leased space within 50 miles of the VA facilities if onsite space is unavailable. Clinic hours are Monday‑Friday 8:00 am–4:30 pm (or 7:30 am–4:00 pm), excluding federal holidays; contractor works an 8‑hour shift within defined business hours. EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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