JPMorganChase
Quant Analytics Associate Senior - Remediation & Corrections
JPMorganChase, Fort Worth, Texas, United States, 76102
Quant Analytics Associate Senior - Remediation & Corrections
Join JPMorgan Chase as a Quantitative Analytics Associate and transform data into impactful insights. Build your career with a dynamic team that supports diverse lines of business such as Auto Finance and Business Banking while driving strategic decision making.
Job Description As a Senior Quantitative Analytics Associate within the Remediation & Corrections team, you will identify, classify, and resolve customer impacts stemming from business process or operational disruptions. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. Success requires high motivation, analytical thinking, detail orientation, and excellent problem‑solving skills.
Job Responsibilities
Communicate findings and recommendations to stakeholders in a clear and concise manner.
Manage multiple remediation projects simultaneously, prioritizing tasks to meet deadlines.
Maintain a high level of accuracy and attention to detail in all work.
Deliver exceptional customer service by thoroughly addressing and resolving account issues.
Support ongoing team initiatives and contribute to a collaborative work environment.
Collaborate with key stakeholders across the firm to understand case contexts and translate high‑level requirements into detailed analytic steps.
Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction‑level data.
Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
Develop and apply advanced analytics skills to deliver best‑in‑class solutions for customer issue treatment.
Required Qualifications, Capabilities and Skills
Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields).
Minimum 3 years of experience in quantitative analytics, data analysis, or a related field.
Strong analytical and problem‑solving skills with demonstrated ability to manage complex customer issues.
Proficient in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
Excellent attention to detail and commitment to accuracy.
Proven ability to communicate complex findings clearly to both technical and non‑technical stakeholders.
Experience working in a fast‑paced, deadline‑driven environment.
Proven ability to work collaboratively across multiple teams and lines of business.
High level of motivation and initiative.
Strong organizational and time‑management skills.
Commitment to delivering exceptional customer service.
Preferred Qualifications, Capabilities and Skills
Advanced degree in quantitative analytics, finance, mathematics, or a related discipline.
Experience with remediation or corrections in a financial services environment.
Familiarity with regulatory requirements related to financial products and customer remediation.
Experience supporting Auto Finance, Business Banking, or similar lines of business.
Strong presentation and stakeholder management skills.
Ability to develop and implement process improvements.
Schedule Monday – Friday 8:00 – 5:00 pm in office full‑time; this role is not remote or hybrid.
Eligibility To be eligible, you must be authorized to work in the United States. JPMorgan Chase does not offer any type of employment‑based immigration sponsorship for this position.
About Us Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation in cash and/or equity. A range of benefits and programs—including comprehensive health care coverage, on‑site health centers, retirement savings plan, childcare, tuition reimbursement, mental health support and financial coaching—are available based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. JPMorgan Chase is an equal‑opportunity employer that values diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also provide reasonable accommodations for applicants’ and employees’ religious practices and disabilities.
About The Team The Consumer & Community Banking division serves Chase customers through a range of financial services—personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. The CCB Data & Analytics team leverages data across Chase to build competitive advantages for the businesses while protecting customers. The team spans disciplines from data governance and strategy to reporting, data science and machine learning, and partners closely with Technology to provide cutting‑edge analytics infrastructure.
Equal Opportunity Employer/Disability/Veterans We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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Job Description As a Senior Quantitative Analytics Associate within the Remediation & Corrections team, you will identify, classify, and resolve customer impacts stemming from business process or operational disruptions. You will address affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues. Success requires high motivation, analytical thinking, detail orientation, and excellent problem‑solving skills.
Job Responsibilities
Communicate findings and recommendations to stakeholders in a clear and concise manner.
Manage multiple remediation projects simultaneously, prioritizing tasks to meet deadlines.
Maintain a high level of accuracy and attention to detail in all work.
Deliver exceptional customer service by thoroughly addressing and resolving account issues.
Support ongoing team initiatives and contribute to a collaborative work environment.
Collaborate with key stakeholders across the firm to understand case contexts and translate high‑level requirements into detailed analytic steps.
Query databases and manipulate data to identify correction populations, analyze financials, and create execution files using account, customer, and transaction‑level data.
Ensure accuracy in analytics by maintaining attention to detail and supporting the independent validation team with case requirements and code review.
Automate repetitive analytics steps across cases using SAS macros and other relevant tools.
Develop and apply advanced analytics skills to deliver best‑in‑class solutions for customer issue treatment.
Required Qualifications, Capabilities and Skills
Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields).
Minimum 3 years of experience in quantitative analytics, data analysis, or a related field.
Strong analytical and problem‑solving skills with demonstrated ability to manage complex customer issues.
Proficient in data analysis tools and techniques (e.g., SAS, SQL, Python, R).
Excellent attention to detail and commitment to accuracy.
Proven ability to communicate complex findings clearly to both technical and non‑technical stakeholders.
Experience working in a fast‑paced, deadline‑driven environment.
Proven ability to work collaboratively across multiple teams and lines of business.
High level of motivation and initiative.
Strong organizational and time‑management skills.
Commitment to delivering exceptional customer service.
Preferred Qualifications, Capabilities and Skills
Advanced degree in quantitative analytics, finance, mathematics, or a related discipline.
Experience with remediation or corrections in a financial services environment.
Familiarity with regulatory requirements related to financial products and customer remediation.
Experience supporting Auto Finance, Business Banking, or similar lines of business.
Strong presentation and stakeholder management skills.
Ability to develop and implement process improvements.
Schedule Monday – Friday 8:00 – 5:00 pm in office full‑time; this role is not remote or hybrid.
Eligibility To be eligible, you must be authorized to work in the United States. JPMorgan Chase does not offer any type of employment‑based immigration sponsorship for this position.
About Us Chase is a leading financial services firm that helps nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Eligible employees may receive commission‑based pay and/or discretionary incentive compensation in cash and/or equity. A range of benefits and programs—including comprehensive health care coverage, on‑site health centers, retirement savings plan, childcare, tuition reimbursement, mental health support and financial coaching—are available based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. JPMorgan Chase is an equal‑opportunity employer that values diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also provide reasonable accommodations for applicants’ and employees’ religious practices and disabilities.
About The Team The Consumer & Community Banking division serves Chase customers through a range of financial services—personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. The CCB Data & Analytics team leverages data across Chase to build competitive advantages for the businesses while protecting customers. The team spans disciplines from data governance and strategy to reporting, data science and machine learning, and partners closely with Technology to provide cutting‑edge analytics infrastructure.
Equal Opportunity Employer/Disability/Veterans We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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