Cable Dahmer Automotive Group
Service Manager - Cable Dahmer CDJR
Cable Dahmer Automotive Group, Kansas City, Missouri, United States, 64101
Service Manager – Chrysler Dodge Jeep Ram
Cable Dahmer Automotive Group is a locally owned, family‑operated company with eight dealerships and over 1,100 employees across the Kansas City area. We’re passionate about providing top‑tier customer experiences while supporting the growth and success of our team.
At Cable Dahmer, we genuinely care about our employees and their families. We offer full insurance coverage for both employees and their dependents, along with a strong benefits package designed to support your well‑being inside and outside of work. Our team enjoys competitive pay, access to a dedicated health coach, Sundays off, a 401(k) with company match to help you prepare for the future, and a positive, people‑first culture focused on growth, teamwork, and long‑term success.
Position Summary – Cable Dahmer CDJR Cable Dahmer CDJR is looking for an experienced, process‑driven Service Manager to lead our fast‑paced fixed operations team. The ideal leader is someone who develops people, builds trust with customers, and keeps operations running smoothly and profitably. This role oversees the full service department and plays a key part in delivering the exceptional experience Cable Dahmer is known for.
Key Responsibilities
Lead, coach, and develop advisors, technicians, and support staff to achieve goals in efficiency, profitability, and CSI performance.
Oversee day‑to‑day operations specific to CDJR service—workflow management, dispatching, scheduling, and ensuring repair accuracy and quality.
Maintain consistent CDJR‑aligned service processes, warranty procedures, and factory guidelines to ensure compliance and efficiency.
Manage department financials, including budgeting, expense control, and forecasting.
Partner closely with Parts, Sales, and BDC teams to create a seamless customer experience across the dealership.
Monitor key performance metrics—including labor hours, RO count, effective labor rate, warranty performance, and CSI scores—and take action on areas of opportunity.
Foster a culture of teamwork, accountability, and continuous learning.
Ensure all safety, compliance, and quality standards are met in line with CDJR and Cable Dahmer expectations.
Be a visible, engaged leader in the service drive—supporting advisors, interacting with customers, and reinforcing our commitment to exceptional service.
Qualifications
Proven success leading a high‑volume automotive service department—CDJR or domestic brand experience strongly preferred.
Strong leadership and communication skills with a hands‑on, coaching‑driven approach.
Solid understanding of departmental financials and P&L performance.
Commitment to continuous improvement and a process‑focused mindset.
High level of professionalism, integrity, and customer focus.
EEO including disability/vets
Benefits Competitive pay ($80,000.00‑$110,000.00)
Full insurance coverage for employees and dependents
Dedicated health coach and Sunday off
401(k) with company match
Positive, people‑first culture focused on growth, teamwork, and long‑term success
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Motor Vehicle Manufacturing
>Grain Valley, MO Referrals increase your chances of interviewing at Cable Dahmer Automotive Group by 2x
#J-18808-Ljbffr
At Cable Dahmer, we genuinely care about our employees and their families. We offer full insurance coverage for both employees and their dependents, along with a strong benefits package designed to support your well‑being inside and outside of work. Our team enjoys competitive pay, access to a dedicated health coach, Sundays off, a 401(k) with company match to help you prepare for the future, and a positive, people‑first culture focused on growth, teamwork, and long‑term success.
Position Summary – Cable Dahmer CDJR Cable Dahmer CDJR is looking for an experienced, process‑driven Service Manager to lead our fast‑paced fixed operations team. The ideal leader is someone who develops people, builds trust with customers, and keeps operations running smoothly and profitably. This role oversees the full service department and plays a key part in delivering the exceptional experience Cable Dahmer is known for.
Key Responsibilities
Lead, coach, and develop advisors, technicians, and support staff to achieve goals in efficiency, profitability, and CSI performance.
Oversee day‑to‑day operations specific to CDJR service—workflow management, dispatching, scheduling, and ensuring repair accuracy and quality.
Maintain consistent CDJR‑aligned service processes, warranty procedures, and factory guidelines to ensure compliance and efficiency.
Manage department financials, including budgeting, expense control, and forecasting.
Partner closely with Parts, Sales, and BDC teams to create a seamless customer experience across the dealership.
Monitor key performance metrics—including labor hours, RO count, effective labor rate, warranty performance, and CSI scores—and take action on areas of opportunity.
Foster a culture of teamwork, accountability, and continuous learning.
Ensure all safety, compliance, and quality standards are met in line with CDJR and Cable Dahmer expectations.
Be a visible, engaged leader in the service drive—supporting advisors, interacting with customers, and reinforcing our commitment to exceptional service.
Qualifications
Proven success leading a high‑volume automotive service department—CDJR or domestic brand experience strongly preferred.
Strong leadership and communication skills with a hands‑on, coaching‑driven approach.
Solid understanding of departmental financials and P&L performance.
Commitment to continuous improvement and a process‑focused mindset.
High level of professionalism, integrity, and customer focus.
EEO including disability/vets
Benefits Competitive pay ($80,000.00‑$110,000.00)
Full insurance coverage for employees and dependents
Dedicated health coach and Sunday off
401(k) with company match
Positive, people‑first culture focused on growth, teamwork, and long‑term success
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Motor Vehicle Manufacturing
>Grain Valley, MO Referrals increase your chances of interviewing at Cable Dahmer Automotive Group by 2x
#J-18808-Ljbffr