The Christ Hospital Health Network
Pre-Surgery Testing Coordinator II - Main PTSS/PAT/Chart Room - Part Time - Days
The Christ Hospital Health Network, Cincinnati, Ohio, United States, 45208
Pre‑Surgery Testing Coordinator II - Main PTSS/PAT/Chart Room - Part Time - Days
Apply for the Pre‑Surgery Testing Coordinator II role at The Christ Hospital Health Network.
Job Description The Coordinator - PST is responsible for obtaining and verifying appropriate personal, demographic, and financial information to ensure a quality medical record with accurate identification and to secure maximum reimbursement for services provided. The Coordinator - PST works with patients to schedule their pre‑surgery testing as ordered by their primary care physician or surgeon.
Responsibilities Customer Service
Makes customer experience a top priority and adheres to the ExCELS core values.
Maintains patient confidentiality at all times.
Answers telephone calls using proper greeting etiquette.
Promotes a positive and upbeat work environment.
Listens well to patients and provides the best service available to meet their needs.
Helps out co‑workers when needed.
Deals with conflict in a timely and positive manner.
Registration
Completes full registration for surgical patients.
Evaluates financial data and takes actions to maximize reimbursement.
Maintains current knowledge of HMO/PPO/Medicare/Medicaid/commercial insurances and determines patient’s primary, secondary, and tertiary insurance.
Completes all appropriate questionnaires with patients, including MSPQ.
Coordinates patients in need of financial assistance.
Initiates online verification of third‑party insurance plans.
Prepares and completes documentation establishing Medicare compliance such as Medicare secondary pay or questionnaire and Advance Beneficiary Notices.
Documents all data in patient’s EMR.
Scheduling
Electronically schedules pre‑surgery testing and/or faxes physician orders to appropriate provider for completion.
Understands testing protocols and scheduling guidelines.
Communication/Interpretation Skills
Interviews patients and obtains, verifies, and enters complete and accurate demographic and financial information into the database.
Assesses and updates information as it relates to each encounter.
Determines financial plan and coverage priority. (Data collected directly impacts financial and clinical systems.)
Maintains facility‑established productivity standards and Patient Accounts Quality Guidelines (i.e., 100% accuracy of 95% of all registrations).
Communicates effectively and meets or exceeds established customer service goals.
Notifies RN of abnormal testing results and maintains electronic Master Daily Schedule Tracking sheet.
Communicates with department manager when PST guidelines are not being met by surgeons.
Education and Leadership Skills
Provides education and training/mentoring for other staff members.
Attends department meetings and reviews procedural & process changes per facility‑specific guidelines.
Clerical
Assembles patient’s chart for the next day surgery.
Accurately indexes documents from OnBase into patient’s medical record.
Faxes, scans, emails information to physician’s offices and patients.
Maintains work area organized and neat.
Qualifications Knowledge & Skills
High‑School Diploma, Associate’s Degree preferred or equivalent combination education and experience.
One year experience in registration, billing, customer service, or managed‑care organization work environment.
Knowledge of the Hospital Medical Staff rules and infection control policies.
Analytical skills to make decisions based on the facility and clinical situation at hand.
Computer literacy – use of multiple systems: Epic, Passport, OnBase, Microsoft Office, and Midas.
Ability to use Internet access and utilize third‑party payor systems for eligibility and verification.
Knowledge of health insurance coverage and requirements.
Excellent communication, problem‑solving skills, and ability to deal with customers, including surgeons and their office staff.
Flexibility, organization, and ability to function well in stressful situations.
Independent interaction to resolve customer‑service issues.
Typing 35 words per minute or equivalent.
Understanding of medical terminology and acuity levels.
Licenses & Certifications
Annual Registration Competency Review with 95% or greater score obtained.
Yearly STAT testing completed.
Seniority Level Entry Level
Employment Type Part Time
Job Function Quality Assurance; Hospitals and Health Care
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Job Description The Coordinator - PST is responsible for obtaining and verifying appropriate personal, demographic, and financial information to ensure a quality medical record with accurate identification and to secure maximum reimbursement for services provided. The Coordinator - PST works with patients to schedule their pre‑surgery testing as ordered by their primary care physician or surgeon.
Responsibilities Customer Service
Makes customer experience a top priority and adheres to the ExCELS core values.
Maintains patient confidentiality at all times.
Answers telephone calls using proper greeting etiquette.
Promotes a positive and upbeat work environment.
Listens well to patients and provides the best service available to meet their needs.
Helps out co‑workers when needed.
Deals with conflict in a timely and positive manner.
Registration
Completes full registration for surgical patients.
Evaluates financial data and takes actions to maximize reimbursement.
Maintains current knowledge of HMO/PPO/Medicare/Medicaid/commercial insurances and determines patient’s primary, secondary, and tertiary insurance.
Completes all appropriate questionnaires with patients, including MSPQ.
Coordinates patients in need of financial assistance.
Initiates online verification of third‑party insurance plans.
Prepares and completes documentation establishing Medicare compliance such as Medicare secondary pay or questionnaire and Advance Beneficiary Notices.
Documents all data in patient’s EMR.
Scheduling
Electronically schedules pre‑surgery testing and/or faxes physician orders to appropriate provider for completion.
Understands testing protocols and scheduling guidelines.
Communication/Interpretation Skills
Interviews patients and obtains, verifies, and enters complete and accurate demographic and financial information into the database.
Assesses and updates information as it relates to each encounter.
Determines financial plan and coverage priority. (Data collected directly impacts financial and clinical systems.)
Maintains facility‑established productivity standards and Patient Accounts Quality Guidelines (i.e., 100% accuracy of 95% of all registrations).
Communicates effectively and meets or exceeds established customer service goals.
Notifies RN of abnormal testing results and maintains electronic Master Daily Schedule Tracking sheet.
Communicates with department manager when PST guidelines are not being met by surgeons.
Education and Leadership Skills
Provides education and training/mentoring for other staff members.
Attends department meetings and reviews procedural & process changes per facility‑specific guidelines.
Clerical
Assembles patient’s chart for the next day surgery.
Accurately indexes documents from OnBase into patient’s medical record.
Faxes, scans, emails information to physician’s offices and patients.
Maintains work area organized and neat.
Qualifications Knowledge & Skills
High‑School Diploma, Associate’s Degree preferred or equivalent combination education and experience.
One year experience in registration, billing, customer service, or managed‑care organization work environment.
Knowledge of the Hospital Medical Staff rules and infection control policies.
Analytical skills to make decisions based on the facility and clinical situation at hand.
Computer literacy – use of multiple systems: Epic, Passport, OnBase, Microsoft Office, and Midas.
Ability to use Internet access and utilize third‑party payor systems for eligibility and verification.
Knowledge of health insurance coverage and requirements.
Excellent communication, problem‑solving skills, and ability to deal with customers, including surgeons and their office staff.
Flexibility, organization, and ability to function well in stressful situations.
Independent interaction to resolve customer‑service issues.
Typing 35 words per minute or equivalent.
Understanding of medical terminology and acuity levels.
Licenses & Certifications
Annual Registration Competency Review with 95% or greater score obtained.
Yearly STAT testing completed.
Seniority Level Entry Level
Employment Type Part Time
Job Function Quality Assurance; Hospitals and Health Care
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