International Workplace Group plc
Location: 16102 Chagrin Blvd, 1st Floor, Shaker Heights, Ohio.
Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center and handling all administrative and support needs so customers can focus on running their business.
Typical day at IWG You arrive before the center opens, ensure everything is ready, and attend to customer requests such as Wi-Fi changes, package arrivals, meeting room directions, projector setup, and invoicing. You keep services properly charged, handle mail and invoices, assist with printing, and resolve issues via the service portal. You also collaborate with the Community Manager to plan networking events, send e-invitations, create posters, and welcome prospects. Each day includes brief coffee breaks and maintaining a tidy, welcoming environment.
About you You are a good communicator who builds strong relationships and empathizes with people’s needs (ideally 1+ year of customer-service experience). You enjoy taking ownership of problems, adapting to fast-changing situations, and using MS Office and other basic IT equipment. You are legally eligible to work in the country you are applying within and at least 18 years old.
What we offer
Work-life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for all full-time team members (and some options for part-timers)
A quarterly bonus plan program plus an hourly rate of $18.02
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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Opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining a community within your center and handling all administrative and support needs so customers can focus on running their business.
Typical day at IWG You arrive before the center opens, ensure everything is ready, and attend to customer requests such as Wi-Fi changes, package arrivals, meeting room directions, projector setup, and invoicing. You keep services properly charged, handle mail and invoices, assist with printing, and resolve issues via the service portal. You also collaborate with the Community Manager to plan networking events, send e-invitations, create posters, and welcome prospects. Each day includes brief coffee breaks and maintaining a tidy, welcoming environment.
About you You are a good communicator who builds strong relationships and empathizes with people’s needs (ideally 1+ year of customer-service experience). You enjoy taking ownership of problems, adapting to fast-changing situations, and using MS Office and other basic IT equipment. You are legally eligible to work in the country you are applying within and at least 18 years old.
What we offer
Work-life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 paid company holidays per calendar year (in addition to PTO accrual)
Competitive 401(k) program with company match
Affordable and comprehensive health care for all full-time team members (and some options for part-timers)
A quarterly bonus plan program plus an hourly rate of $18.02
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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