Boise State University
Front Desk Supervisor – Housing Operations
Job no:
499426 Work type:
Non-Classified/Professional Location:
Boise, ID Categories:
Housing
Job Summary Supervises a student services operation or department.
Department Overview Housing & Residence Life (HRL) serves approximately 3,000 students and staff across 10 on‑campus living communities, including traditional residence halls, suite‑style, and apartment‑style housing options. HRL is dedicated to supporting the academic and personal success of its residents and aims to provide a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.
Values
Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
Learning – Encouraging critical thinking, personal growth, and exploration
Respect – Emphasizing empathy, consideration, and authenticity
Scope Provides immediate supervision to a unit or group of operational or technical employees, setting and delegating day‑to‑day tasks to achieve operational objectives. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve, process or constituent group. Ensures accountability and stewardship of campus resources in compliance with departmental standards and procedures.
Essential Functions 60% of Time – Front Desk Supervisor must:
Coordinate and supervise office operations, including admissions, registration, residency, certifications, records, veterans, and others.
Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
Assure compliance of staff during a shift with district rules, policies, and procedures and laws governing residency, veterans, admissions, testing, and other areas of student services.
Assist students and staff in resolving problems and complaints.
Recommend procedures to be used for the assigned areas.
Maintain permanent student records.
Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
Assist in monitoring budget expenditures for student services program areas.
Serve on special committees and perform special projects as assigned.
Prepare and maintain reports and statistics as required.
35% of Time – Front Desk Supervisor will perform:
Housing Website & Data Management: Oversee HRL Website updates, ensure accurate information is accessible, and analyze front office data to recommend process improvements.
Fiscal Oversight & Purchasing: Manage the Housing and Residence Life Front Office Purchasing Card, including supply purchases, charge reconciliation, and coordination with the Business Operations team.
HRL Customer Service Strategy: Develop front office customer service protocols tailored to Housing and Residence Life needs.
Communications Oversight: Draft and maintain front office communications, including email templates, FAQs, and student/parent messaging specific to Housing and Residence Life.
5% of Time – Front Desk Supervisor will perform:
Other duties as assigned by the Senior Director of Housing & Residence Life or designee, including participation in institutional programs such as Move‑In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.
Knowledge, Skills, Abilities
Analyze situations accurately and adopt an effective course of action.
Communicate effectively both verbally and in writing.
Experience conducting studies and preparing reports.
Establish and maintain effective working relationships with staff, students, and the general public.
Interpret and apply the rules, regulations, and policies governing registration and admissions and assigned functions.
Operate computers and business‑related software, including word processing, spreadsheets, and databases.
Supervise, train, evaluate, and schedule office staff.
Work independently with little direction.
Provide customer service in a variety of situations, handling people from diverse backgrounds.
Minimum Qualifications Bachelor’s Degree or equivalent experience.
Salary and Benefits $49,732.80 annually. Boise State University provides a best‑in‑class benefits package, including (but not limited to):
12 paid holidays with 3 vacation days required for the Christmas‑New Year break.
12–24 paid vacation days for full‑time Professional and Classified staff depending on position type and years of service.
10.76% University contribution to the ORP retirement fund (Professional and Faculty employees).
11.96% University contribution to the PERSI retirement fund (Classified employees).
Excellent medical, dental, and other health‑related insurance coverages.
Tuition fee waiver benefits for employees, spouses, and dependents.
See our full benefits page for more information.
Recruitment Advertised:
January 8, 2026 Mountain Standard Time Applications close:
January 23, 2026 11:55 PM Mountain Standard Time
Equal Employment Opportunity Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426‑1616 or hr@boisestate.edu.
Jeanne Clery Act Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University’s commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State’s separate campuses, in certain off‑campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from, Boise State’s campuses. It also includes the University’s institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or by contacting the University’s Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208‑426‑6911; or by sending an email to publicsafety@boisestate.edu.
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499426 Work type:
Non-Classified/Professional Location:
Boise, ID Categories:
Housing
Job Summary Supervises a student services operation or department.
Department Overview Housing & Residence Life (HRL) serves approximately 3,000 students and staff across 10 on‑campus living communities, including traditional residence halls, suite‑style, and apartment‑style housing options. HRL is dedicated to supporting the academic and personal success of its residents and aims to provide a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.
Values
Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection
Learning – Encouraging critical thinking, personal growth, and exploration
Respect – Emphasizing empathy, consideration, and authenticity
Scope Provides immediate supervision to a unit or group of operational or technical employees, setting and delegating day‑to‑day tasks to achieve operational objectives. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve, process or constituent group. Ensures accountability and stewardship of campus resources in compliance with departmental standards and procedures.
Essential Functions 60% of Time – Front Desk Supervisor must:
Coordinate and supervise office operations, including admissions, registration, residency, certifications, records, veterans, and others.
Supervise, train, evaluate, and assign office staff; participate in the hiring and disciplinary recommendations of staff.
Assure compliance of staff during a shift with district rules, policies, and procedures and laws governing residency, veterans, admissions, testing, and other areas of student services.
Assist students and staff in resolving problems and complaints.
Recommend procedures to be used for the assigned areas.
Maintain permanent student records.
Provide information to students and staff; respond to more difficult questions as referred by assigned staff; coordinate and perform admissions activities with other college departments.
Assist in monitoring budget expenditures for student services program areas.
Serve on special committees and perform special projects as assigned.
Prepare and maintain reports and statistics as required.
35% of Time – Front Desk Supervisor will perform:
Housing Website & Data Management: Oversee HRL Website updates, ensure accurate information is accessible, and analyze front office data to recommend process improvements.
Fiscal Oversight & Purchasing: Manage the Housing and Residence Life Front Office Purchasing Card, including supply purchases, charge reconciliation, and coordination with the Business Operations team.
HRL Customer Service Strategy: Develop front office customer service protocols tailored to Housing and Residence Life needs.
Communications Oversight: Draft and maintain front office communications, including email templates, FAQs, and student/parent messaging specific to Housing and Residence Life.
5% of Time – Front Desk Supervisor will perform:
Other duties as assigned by the Senior Director of Housing & Residence Life or designee, including participation in institutional programs such as Move‑In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.
Knowledge, Skills, Abilities
Analyze situations accurately and adopt an effective course of action.
Communicate effectively both verbally and in writing.
Experience conducting studies and preparing reports.
Establish and maintain effective working relationships with staff, students, and the general public.
Interpret and apply the rules, regulations, and policies governing registration and admissions and assigned functions.
Operate computers and business‑related software, including word processing, spreadsheets, and databases.
Supervise, train, evaluate, and schedule office staff.
Work independently with little direction.
Provide customer service in a variety of situations, handling people from diverse backgrounds.
Minimum Qualifications Bachelor’s Degree or equivalent experience.
Salary and Benefits $49,732.80 annually. Boise State University provides a best‑in‑class benefits package, including (but not limited to):
12 paid holidays with 3 vacation days required for the Christmas‑New Year break.
12–24 paid vacation days for full‑time Professional and Classified staff depending on position type and years of service.
10.76% University contribution to the ORP retirement fund (Professional and Faculty employees).
11.96% University contribution to the PERSI retirement fund (Classified employees).
Excellent medical, dental, and other health‑related insurance coverages.
Tuition fee waiver benefits for employees, spouses, and dependents.
See our full benefits page for more information.
Recruitment Advertised:
January 8, 2026 Mountain Standard Time Applications close:
January 23, 2026 11:55 PM Mountain Standard Time
Equal Employment Opportunity Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426‑1616 or hr@boisestate.edu.
Jeanne Clery Act Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University’s commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State’s separate campuses, in certain off‑campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from, Boise State’s campuses. It also includes the University’s institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or by contacting the University’s Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208‑426‑6911; or by sending an email to publicsafety@boisestate.edu.
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