FNBO
Bilingual Customer Care Sr. Specialist Retail $21/HR + 10% Lang Differential
FNBO, Sioux Falls, South Dakota, United States
Join to apply for the Bilingual Customer Care Sr. Specialist Retail $18hr + 10% Lang Differential role at FNBO.
At FNBO, our employees are the heart of our story—and we’re committed to their success. Please see below the details of this career opportunity and how it fits into our organization’s success.
Job Summary Our next class is scheduled to start on Monday, February 2, 2026. You must train on-site from 9:00 am to 6:00 pm CST for the first 7 weeks at one of our locations. 100% attendance is required; time off requests will not be granted during training. Starting Monday, March 23, 2026 you will transition to a solidified shift/schedule and may work remotely from home.
7:30 am to 4:00 pm MTWR==S
11:00 am to 7:30 pm MTW=F=S
1:30 pm to 10:00 pm MT==FYS
1:00 pm to 9:30 pm M==RFYS
Incumbents must reside within a 70‑mile radius of the FNBO Omaha, NE Tower. Locations:
1601 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).
Compensation $19.80 per hour (Base $18.00 + 10% Language Differential). Non‑Exempt/Hourly.
About This Role Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! We’re looking for someone great at talking with people, identifying and defining customers’ needs, and enjoying independent work.
Key Accountabilities – What You Will Do
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts.
Customer Verification: Verify customer identity to ensure security and privacy of account information.
Service Requests: Process service requests like account openings, closures, and changes to account details.
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation aids seamless customer interactions.
Remote workers must live within a 90‑mile radius of a service center.
Remote workers must maintain a clean, accessible, and quiet workspace with no distractions.
Dependent care must be in place; remote work does not replace child or other dependent care.
Employees cover all expenses related to their home workspace.
Visitors are not allowed while working due to confidentiality.
Travel to an FNBO location for meetings or training may be required; travel time is not reimbursed.
Remote work arrangements may be rescinded if address changes exceed 90 miles from a call center.
The Ideal Candidate For This Role Qualifications – Who You Are
Bilingual in English and Spanish (required)
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months)
Communication Skills: Excellent verbal and written communication skills
Problem‑Solving Abilities: Quick identification and resolution of customer issues
Technical Proficiency: Familiarity with banking software and online banking platforms (preferred)
Attention to Detail: Ensuring accurate processing of customer information and transactions
Time Management: Managing multiple tasks efficiently in a fast‑paced environment
Product Knowledge: Understanding of bank products and services (branch experience a plus)
Adaptability: Adapting to changing policies, procedures, and customer needs
Teamwork: Working collaboratively with colleagues and other departments
Compliance Awareness: Understanding of banking regulations and compliance requirements
Active Listening: Understanding customer concerns and addressing them effectively
Sales Skills: Basic sales skills to promote bank products and services when appropriate
High school diploma or GED
Quiet remote workspace with minimal distractions
Fast and reliable internet connection for remote work
Open to working overtime hours when needed
Work Environment The incumbent will work onsite during initial training. After training, remote work may be available. Work location and onsite duration are subject to change based on business needs.
Compensation And Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Learn more about FNBO benefits: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e‑mail FNBO at
TAGAdmin@fnni.com . Include the job number (R‑20251757) in the subject line.
Equal Opportunity & Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. We are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Job number: R-20251757
#J-18808-Ljbffr
At FNBO, our employees are the heart of our story—and we’re committed to their success. Please see below the details of this career opportunity and how it fits into our organization’s success.
Job Summary Our next class is scheduled to start on Monday, February 2, 2026. You must train on-site from 9:00 am to 6:00 pm CST for the first 7 weeks at one of our locations. 100% attendance is required; time off requests will not be granted during training. Starting Monday, March 23, 2026 you will transition to a solidified shift/schedule and may work remotely from home.
7:30 am to 4:00 pm MTWR==S
11:00 am to 7:30 pm MTW=F=S
1:30 pm to 10:00 pm MT==FYS
1:00 pm to 9:30 pm M==RFYS
Incumbents must reside within a 70‑mile radius of the FNBO Omaha, NE Tower. Locations:
1601 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).
Compensation $19.80 per hour (Base $18.00 + 10% Language Differential). Non‑Exempt/Hourly.
About This Role Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! We’re looking for someone great at talking with people, identifying and defining customers’ needs, and enjoying independent work.
Key Accountabilities – What You Will Do
Assist Customers: Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management: Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution: Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information: Provide information about bank products and services, such as loans, credit cards, and savings accounts.
Customer Verification: Verify customer identity to ensure security and privacy of account information.
Service Requests: Process service requests like account openings, closures, and changes to account details.
Technical Support: Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Compliance: Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation aids seamless customer interactions.
Remote workers must live within a 90‑mile radius of a service center.
Remote workers must maintain a clean, accessible, and quiet workspace with no distractions.
Dependent care must be in place; remote work does not replace child or other dependent care.
Employees cover all expenses related to their home workspace.
Visitors are not allowed while working due to confidentiality.
Travel to an FNBO location for meetings or training may be required; travel time is not reimbursed.
Remote work arrangements may be rescinded if address changes exceed 90 miles from a call center.
The Ideal Candidate For This Role Qualifications – Who You Are
Bilingual in English and Spanish (required)
Customer Service Skills: Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months)
Communication Skills: Excellent verbal and written communication skills
Problem‑Solving Abilities: Quick identification and resolution of customer issues
Technical Proficiency: Familiarity with banking software and online banking platforms (preferred)
Attention to Detail: Ensuring accurate processing of customer information and transactions
Time Management: Managing multiple tasks efficiently in a fast‑paced environment
Product Knowledge: Understanding of bank products and services (branch experience a plus)
Adaptability: Adapting to changing policies, procedures, and customer needs
Teamwork: Working collaboratively with colleagues and other departments
Compliance Awareness: Understanding of banking regulations and compliance requirements
Active Listening: Understanding customer concerns and addressing them effectively
Sales Skills: Basic sales skills to promote bank products and services when appropriate
High school diploma or GED
Quiet remote workspace with minimal distractions
Fast and reliable internet connection for remote work
Open to working overtime hours when needed
Work Environment The incumbent will work onsite during initial training. After training, remote work may be available. Work location and onsite duration are subject to change based on business needs.
Compensation And Benefits Overview
Medical, Dental, Vision Insurance
401(k) with matching contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short‑Term/Long‑Term Disability Insurance
Learn more about FNBO benefits: https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e‑mail FNBO at
TAGAdmin@fnni.com . Include the job number (R‑20251757) in the subject line.
Equal Opportunity & Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. We are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Job number: R-20251757
#J-18808-Ljbffr