FNBO
Customer Care Sr. Specialist Retail $21/HR (Omaha, Kearney, Greeley or Yankton)
FNBO, Omaha, Nebraska, us, 68197
Customer Care Sr. Specialist Retail $18hr (Omaha, Kearney, Greeley or Yankton)
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary Of The Job Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Training & Schedule Our next class is scheduled to start on Monday, February 2, 2026.
You must train 9:00 am to 6:00 pm CST for the first 7 weeks on-site at one of the following locations. 100% attendance required; time‑off requests will not be granted during the training period:
1401 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Starting Monday, March 23, 2026, you will transition into a permanent shift/schedule and work remotely from home. Please see the schedule options below.
Schedule Options
1:30 pm – 10:00 pm MT – FYS
12:30 pm – 9:00 pm MT – FYS
8:00 am – 4:30 pm MTW – FY
8:00 am – 4:30 pm M – WRFY
8:00 am – 4:30 pm MT – FYS
2:00 pm – 10:30 pm M – WRF = S
8:30 am – 5:00 pm M – WRF = S
2:00 pm – 10:30 pm – WRF YS
11:00 am – 7:30 pm MT – FYS
11:30 am – 8:00 pm MTW – YS
8:30 am – 5:00 pm MTWRF
8:00 am – 4:30 pm = TWRFS
8:30 am – 5:00 pm MTWRF
8:00 am – 4:30 pm MTWRF
9:30 am – 6:00 pm M – WRFY
FLEX SHIFT OPTIONS: MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)
Please note that full‑time schedule preferences will be considered in the order received, but selecting a shift does not guarantee the hours. Offers are finalized after you speak with a FNBO Customer Care Talent Advisor.
Incumbents in this role must reside within a 70‑mile radius of the FNBO Omaha, NE Tower:
1401 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).
Compensation $18.00 per hour
Non‑Exempt/Hourly
About This Role Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.
Key Accountabilities – What You Will Do
Assist Customers – Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management – Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution – Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information – Provide information about bank products and services, such as loans, credit cards, and savings accounts.
Customer Verification – Verify customer identity to ensure security and privacy of account information.
Service Requests – Process service requests like account openings, closures, and changes to account details.
Technical Support – Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Compliance – Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection – Gather customer feedback to improve services and enhance customer satisfaction.
Documentation – Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation to aid seamless customer interactions is a best practice.
WFH employees are required to live within a 90‑mile radius of a service center to receive equipment or attend onsite meetings as needed.
WFH employees must have a clean, accessible, quiet workspace with no distractions, interruptions, or background noise; any unprofessional background noise may result in disciplinary action.
Appropriate dependent care must be in place. Working at home does not substitute for child or dependent care.
Employees are responsible for all expenses related to the establishment and use of the designated home workspace.
Due to the confidential nature of customer information, visitors are not allowed while working, regardless of location.
Commuting to an FNBO location for in‑person work may be required; travel time or mileage will not be paid or reimbursed.
Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the address change is outside of a 90‑mile radius of a call center site.
The Ideal Candidate For This Role Qualifications – Who You Are
Customer Service Skills – Strong ability to interact with customers in a friendly, professional, and empathetic manner. (Preferred minimum 12 months)
Communication Skills – Excellent verbal and written communication skills to clearly convey information and resolve issues.
Problem‑Solving Abilities – Quick to identify and resolve customer issues with a solution‑oriented approach.
Technical Proficiency – Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills.
Attention to Detail – Strong attention to detail to ensure accurate processing of customer information and transactions.
Time Management – Ability to manage time efficiently and handle multiple tasks simultaneously in a fast‑paced environment.
Product Knowledge – Good understanding of the bank’s products and services to provide accurate information. (Branch experience a plus)
Adaptability – Flexibility to adapt to changing policies, procedures, and customer needs.
Teamwork – Ability to work collaboratively with colleagues and other departments.
Compliance Awareness – Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
Active Listening – Strong active listening skills to understand customer concerns and address them effectively.
Sales Skills – Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED required.
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Bilingual in English and Spanish (preferred).
Job number: R-20251756
Equal Opportunity & Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
FNBO is an equal‑opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
#J-18808-Ljbffr
Summary Of The Job Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!
Training & Schedule Our next class is scheduled to start on Monday, February 2, 2026.
You must train 9:00 am to 6:00 pm CST for the first 7 weeks on-site at one of the following locations. 100% attendance required; time‑off requests will not be granted during the training period:
1401 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Starting Monday, March 23, 2026, you will transition into a permanent shift/schedule and work remotely from home. Please see the schedule options below.
Schedule Options
1:30 pm – 10:00 pm MT – FYS
12:30 pm – 9:00 pm MT – FYS
8:00 am – 4:30 pm MTW – FY
8:00 am – 4:30 pm M – WRFY
8:00 am – 4:30 pm MT – FYS
2:00 pm – 10:30 pm M – WRF = S
8:30 am – 5:00 pm M – WRF = S
2:00 pm – 10:30 pm – WRF YS
11:00 am – 7:30 pm MT – FYS
11:30 am – 8:00 pm MTW – YS
8:30 am – 5:00 pm MTWRF
8:00 am – 4:30 pm = TWRFS
8:30 am – 5:00 pm MTWRF
8:00 am – 4:30 pm MTWRF
9:30 am – 6:00 pm M – WRFY
FLEX SHIFT OPTIONS: MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)
Please note that full‑time schedule preferences will be considered in the order received, but selecting a shift does not guarantee the hours. Offers are finalized after you speak with a FNBO Customer Care Talent Advisor.
Incumbents in this role must reside within a 70‑mile radius of the FNBO Omaha, NE Tower:
1401 Dodge Street, Omaha, NE 68102
332 Broadway Ave, Yankton, SD 57078
1701 23rd Ave, Greeley, CO 80634
2223 2nd Avenue, Kearney, NE 68847
Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).
Compensation $18.00 per hour
Non‑Exempt/Hourly
About This Role Role Summary: Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! At FNBO, our customers deserve a superior customer experience, and our Customer Care Senior Specialists are vital in making that possible. This role is for you if you’re great at talking with people, know how to identify and define customers’ needs, and enjoy working independently.
Key Accountabilities – What You Will Do
Assist Customers – Handle inbound and outbound calls to address customer inquiries and provide support.
Account Management – Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
Issue Resolution – Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
Product Information – Provide information about bank products and services, such as loans, credit cards, and savings accounts.
Customer Verification – Verify customer identity to ensure security and privacy of account information.
Service Requests – Process service requests like account openings, closures, and changes to account details.
Technical Support – Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
Compliance – Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
Feedback Collection – Gather customer feedback to improve services and enhance customer satisfaction.
Documentation – Maintain accurate and detailed records of customer interactions and transactions.
Work Location/Space
Having an organized workstation to aid seamless customer interactions is a best practice.
WFH employees are required to live within a 90‑mile radius of a service center to receive equipment or attend onsite meetings as needed.
WFH employees must have a clean, accessible, quiet workspace with no distractions, interruptions, or background noise; any unprofessional background noise may result in disciplinary action.
Appropriate dependent care must be in place. Working at home does not substitute for child or dependent care.
Employees are responsible for all expenses related to the establishment and use of the designated home workspace.
Due to the confidential nature of customer information, visitors are not allowed while working, regardless of location.
Commuting to an FNBO location for in‑person work may be required; travel time or mileage will not be paid or reimbursed.
Working from a location other than your permanent address must be pre‑arranged and approved by management. WFH arrangements may be rescinded if the address change is outside of a 90‑mile radius of a call center site.
The Ideal Candidate For This Role Qualifications – Who You Are
Customer Service Skills – Strong ability to interact with customers in a friendly, professional, and empathetic manner. (Preferred minimum 12 months)
Communication Skills – Excellent verbal and written communication skills to clearly convey information and resolve issues.
Problem‑Solving Abilities – Quick to identify and resolve customer issues with a solution‑oriented approach.
Technical Proficiency – Familiarity with banking software (preferred), online banking platforms, and basic troubleshooting skills.
Attention to Detail – Strong attention to detail to ensure accurate processing of customer information and transactions.
Time Management – Ability to manage time efficiently and handle multiple tasks simultaneously in a fast‑paced environment.
Product Knowledge – Good understanding of the bank’s products and services to provide accurate information. (Branch experience a plus)
Adaptability – Flexibility to adapt to changing policies, procedures, and customer needs.
Teamwork – Ability to work collaboratively with colleagues and other departments.
Compliance Awareness – Understanding of banking regulations and compliance requirements to ensure adherence to legal and ethical standards.
Active Listening – Strong active listening skills to understand customer concerns and address them effectively.
Sales Skills – Basic sales skills to promote bank products and services when appropriate.
High school diploma or GED required.
Quiet workspace with minimal distractions for remote work.
Fast and reliable internet connection for remote work.
Open to working overtime hours when needed.
Bilingual in English and Spanish (preferred).
Job number: R-20251756
Equal Opportunity & Belonging FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.
FNBO is an equal‑opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
FNBO follows federal law regarding the use of marijuana (this applies to all non‑California applicants).
Application Deadline All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
#J-18808-Ljbffr