PREMIUM METALS, INC.
Join to apply for the
Customer Service Representative
role at
PREMIUM METALS, INC.
Role Overview Customer Service Representative
–
PREMIUM METALS, INC.
is one of the country’s largest providers of steel products. This role serves as the liaison between the company and its customers, providing assistance with order placement, changes, status, shipment scheduling and general concerns.
Essential Duties And Responsibilities
Embraces the 1 T.E.A.M culture.
Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors to establish and maintain strong professional relationships.
Investigate and resolve customer complaints/needs consistently.
Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
Manage customer requirements using PRP system for PO blanket release driven accounts.
Stay up to date with market trends, including monitoring market conditions and competitors’ services, prices, and sales.
Responsible for generation and distribution of reports.
Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
Manage and complete new quotes and re‑quotes as requested from Account Executive.
Other responsibilities and duties as assigned.
Knowledge, Skills, And Abilities
Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services.
Independent problem‑solving and decision‑making, using logic and reasoning.
Strong verbal and written communication.
Ability to develop and/or create new relationships and communicate empathy during difficult situations.
Strong organization, planning, and multi‑tasking skills.
Willingness to learn and ask questions as needed.
Education Requirements
High School Diploma or GED required.
Associates or bachelor’s degree in a related field, preferred.
One to three years of previous customer service experience.
Related industry knowledge, a plus.
Physical Demands and Work Environment
The noise level in the work environment is usually low to moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties, the employee is required to sit, stand, walk, reach, stoop, kneel, crouch, or crawl, as appropriate.
The employee will occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Benefits
401(k)
Retirement plan
Health Insurance
Dental Insurance
Vision Insurance
25k Company Paid Life AD&D Insurance
Life insurance
Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
Referral Bonus Program
Paid time off
Holiday Pay
Bonus Pay
Employment Type Full‑time
Seniority Level Entry level>
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Customer Service Representative
role at
PREMIUM METALS, INC.
Role Overview Customer Service Representative
–
PREMIUM METALS, INC.
is one of the country’s largest providers of steel products. This role serves as the liaison between the company and its customers, providing assistance with order placement, changes, status, shipment scheduling and general concerns.
Essential Duties And Responsibilities
Embraces the 1 T.E.A.M culture.
Effectively communicate with Account Executives, Inside Sales Representatives, customers and vendors to establish and maintain strong professional relationships.
Investigate and resolve customer complaints/needs consistently.
Monitor and maintain various reports and files, including contract performance, inventory, customer contact list, approved supplier list and shipping logs.
Creation and data entry of sales order verifying all customer specifications, costing, and packaging is accurate.
Forecast anticipated customer needs/orders/inventory by volume on a monthly and annually basis.
Track material and issue processing orders processed at our facilities or with other facilities to guarantee on time delivery to customers.
Manage customer requirements using PRP system for PO blanket release driven accounts.
Stay up to date with market trends, including monitoring market conditions and competitors’ services, prices, and sales.
Responsible for generation and distribution of reports.
Reviews accounting/invoicing with appropriate customer and/or internal departments for accuracy.
Manage and complete new quotes and re‑quotes as requested from Account Executive.
Other responsibilities and duties as assigned.
Knowledge, Skills, And Abilities
Knowledge of administrative and clerical procedures and systems such as CRM, word processing (Microsoft office suite), managing files and records, designing forms, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services.
Independent problem‑solving and decision‑making, using logic and reasoning.
Strong verbal and written communication.
Ability to develop and/or create new relationships and communicate empathy during difficult situations.
Strong organization, planning, and multi‑tasking skills.
Willingness to learn and ask questions as needed.
Education Requirements
High School Diploma or GED required.
Associates or bachelor’s degree in a related field, preferred.
One to three years of previous customer service experience.
Related industry knowledge, a plus.
Physical Demands and Work Environment
The noise level in the work environment is usually low to moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties, the employee is required to sit, stand, walk, reach, stoop, kneel, crouch, or crawl, as appropriate.
The employee will occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.
The company is an Equal Opportunity Employer and complies with ADA regulations as applicable.
Benefits
401(k)
Retirement plan
Health Insurance
Dental Insurance
Vision Insurance
25k Company Paid Life AD&D Insurance
Life insurance
Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
Referral Bonus Program
Paid time off
Holiday Pay
Bonus Pay
Employment Type Full‑time
Seniority Level Entry level>
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