Little Rock Pediatric Group, PA
Medical Billing/Patient Account Representative
Little Rock Pediatric Group, PA, Little Rock, Arkansas, United States, 72208
Description
Business office staff are expected to function as a team with leadership from the supervisor. All employees of the business office should be fully cross‑trained in all duties in the event of illness, vacations, or other extended absences.
Primary Duties
Daily account prep for scheduled patients
Insurance verification
Payment posting
Submission of bills, either electronically or by paper
Prepare bank deposit
Process new patients’ financial information
Follow‑up with payers on accounts receivable
Handle customer service request related to billing
Resubmit rejected claims
Process refunds
Work with Medicaid patients for PCP assignments
Collect fee tickets
Balance petty cash daily
Follow‑up on patient balances
Secondary Duties
Serve as back‑up to front office staff regarding billing/collection issues
Troubleshoot questions regarding insurance coverage
Other duties as needed for smooth operation of the clinic
Cross‑trained in charge‑posting, check‑in, check‑out, and scheduling
General Work Hours Monday through Friday, 8:00-5:00.
Education High school diploma or equivalent.
Experience 1 year experience in medical billing office required. 2+ preferred. Specific experience with posting payments and insurance follow‑up preferred.
Requirements
The ability to handle multiple requests in an organized and professional manner.
The ability to properly handle cash, credit card, and check payments.
A good understanding of basic practice management software.
A good understanding of the medical office revenue cycle.
A working knowledge of CPT codes and ICD‑9 codes, as well as the respective manuals.
A working knowledge of HCFA 1500 billing.
The ability to answer a multi‑line telephone system, transfer calls, and retrieve voice mail.
The ability to use appointment scheduling software.
The ability to operate a scanner, a fax machine, and a copier.
The ability to function within a team framework with willingness to cross‑train.
Working knowledge of Microsoft Office products (Outlook, Excel, Word, Teams).
Working knowledge of claims processing, including interpretation of EOBs and denial/rejection codes.
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Primary Duties
Daily account prep for scheduled patients
Insurance verification
Payment posting
Submission of bills, either electronically or by paper
Prepare bank deposit
Process new patients’ financial information
Follow‑up with payers on accounts receivable
Handle customer service request related to billing
Resubmit rejected claims
Process refunds
Work with Medicaid patients for PCP assignments
Collect fee tickets
Balance petty cash daily
Follow‑up on patient balances
Secondary Duties
Serve as back‑up to front office staff regarding billing/collection issues
Troubleshoot questions regarding insurance coverage
Other duties as needed for smooth operation of the clinic
Cross‑trained in charge‑posting, check‑in, check‑out, and scheduling
General Work Hours Monday through Friday, 8:00-5:00.
Education High school diploma or equivalent.
Experience 1 year experience in medical billing office required. 2+ preferred. Specific experience with posting payments and insurance follow‑up preferred.
Requirements
The ability to handle multiple requests in an organized and professional manner.
The ability to properly handle cash, credit card, and check payments.
A good understanding of basic practice management software.
A good understanding of the medical office revenue cycle.
A working knowledge of CPT codes and ICD‑9 codes, as well as the respective manuals.
A working knowledge of HCFA 1500 billing.
The ability to answer a multi‑line telephone system, transfer calls, and retrieve voice mail.
The ability to use appointment scheduling software.
The ability to operate a scanner, a fax machine, and a copier.
The ability to function within a team framework with willingness to cross‑train.
Working knowledge of Microsoft Office products (Outlook, Excel, Word, Teams).
Working knowledge of claims processing, including interpretation of EOBs and denial/rejection codes.
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