Elevance Health
CareBridge Sales Operations Manager
Elevance Health, Nashville, Tennessee, United States, 37247
Position Title
CareBridge Sales Operations Manager
Job Description CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home‑care and community‑based services.
Responsible for providing day‑to‑day support along with overall strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that provides long‑term services to managed care clients.
Location Virtual: This role enables associates to work virtually full‑time, with the exception of required in‑person training sessions (when indicated). Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
How You Will Make an Impact
Act as the primary company resource for client communication, activities, and requests.
Deliver consistent internal and external communication and ensure timely follow‑up on customer issue resolution.
Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution.
Ensure client satisfaction with products and services, managing client expectations, and addressing client issues.
Manage and develop ongoing relationships with existing clients at senior and operating levels.
Maintain a comprehensive understanding of clients, identify new opportunities, and coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
Provide regular updates to the management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction.
Conduct analysis on program performance and proactively identify areas for improvement.
Minimum Requirements
BA/BS degree and a minimum of 5 years of account, implementation, or project management experience; or an equivalent combination of education and experience.
Preferred Skills, Capabilities and Experiences
Preferred experience with large‑scale healthcare or state Medicaid programs.
Preferred experience in managing and working with client‑facing, technology‑based products.
Highly preferred experience with Electronic Visit Verification (EVV).
Candidates from all states are welcome, provided they reside within commuting distance of a Pulse Point office.
Job Level Non‑Management Exempt
Workshift 1st Shift (United States of America)
Job Family SLS > Sales Operations
Equal Employment Opportunity Statement Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr
Job Description CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home‑care and community‑based services.
Responsible for providing day‑to‑day support along with overall strategic, relationship, and operational leadership during the implementation and ongoing account management for a program that provides long‑term services to managed care clients.
Location Virtual: This role enables associates to work virtually full‑time, with the exception of required in‑person training sessions (when indicated). Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
How You Will Make an Impact
Act as the primary company resource for client communication, activities, and requests.
Deliver consistent internal and external communication and ensure timely follow‑up on customer issue resolution.
Execute the terms of the client contract and liaise with all internal departments for support coordination and problem resolution.
Ensure client satisfaction with products and services, managing client expectations, and addressing client issues.
Manage and develop ongoing relationships with existing clients at senior and operating levels.
Maintain a comprehensive understanding of clients, identify new opportunities, and coordinate the development and delivery of client solutions including strategies, configurations, and reporting.
Provide regular updates to the management team on account status, outstanding issues, resolutions, action plans, and barriers to client satisfaction.
Conduct analysis on program performance and proactively identify areas for improvement.
Minimum Requirements
BA/BS degree and a minimum of 5 years of account, implementation, or project management experience; or an equivalent combination of education and experience.
Preferred Skills, Capabilities and Experiences
Preferred experience with large‑scale healthcare or state Medicaid programs.
Preferred experience in managing and working with client‑facing, technology‑based products.
Highly preferred experience with Electronic Visit Verification (EVV).
Candidates from all states are welcome, provided they reside within commuting distance of a Pulse Point office.
Job Level Non‑Management Exempt
Workshift 1st Shift (United States of America)
Job Family SLS > Sales Operations
Equal Employment Opportunity Statement Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
#J-18808-Ljbffr