NC State University
Temporary Ask Us Library Technician
NC State University, Raleigh, North Carolina, United States, 27601
Posting Information
Posting Number: PG195699TM
Position Number: 25MR1262
Position Type: Temporary
Is Time Limited: No
Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast‑paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed. The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in‑person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high‑volume, high‑technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Job Details Job City & State: Raleigh, NC
Department: Access Services
Classification Title: Temporary‑Clerical
Working Title: Temporary Ask Us Library Technician
Work Schedule: 30 hours/week; Sunday - Thursday 6:30 am to 3:00 pm
Minimum Experience/Education: Previous experience working in a library.
Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high‑volume, high‑demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Excellent communication skills.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Qualifications
Bachelor’s degree.
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non‑revenue generating sporting events for free.
Attain work‑life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Compensation Anticipated Hiring Range: $25/hour
Job Open Date 01/09/2026
Quick Link https://jobs.ncsu.edu/postings/226336
EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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Position Number: 25MR1262
Position Type: Temporary
Is Time Limited: No
Essential Job Duties This position serves as Ask Us Technician for the Libraries in the Access Services Department. The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast‑paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation. The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed. The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in‑person basic reference services to faculty, students, and staff. The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high‑volume, high‑technology research library. The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.
Job Details Job City & State: Raleigh, NC
Department: Access Services
Classification Title: Temporary‑Clerical
Working Title: Temporary Ask Us Library Technician
Work Schedule: 30 hours/week; Sunday - Thursday 6:30 am to 3:00 pm
Minimum Experience/Education: Previous experience working in a library.
Required Skills
Significant and relevant experience providing public/customer service or delivering instruction.
Ability to work effectively in a high‑volume, high‑demand environment, and to manage multiple, sometimes competing, priorities.
Familiarity with the services, spaces, technology, and collections provided in a modern library environment.
Ability to work independently as well as part of a team.
Excellent communication skills.
Flexibility and willingness to learn new information and take on new tasks.
Preferred Qualifications
Bachelor’s degree.
Basic technological skills including an awareness of new and academic technologies.
Experience using library technology.
Demonstrated effective verbal and written communication skills.
Coursework or experience in research services/reference.
Ability to evaluate, understand, and respond to research questions. Strong commitment to service.
Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Health Insurance for Temporary Employees
Enhance your career with LEAD courses
Attend non‑revenue generating sporting events for free.
Attain work‑life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Compensation Anticipated Hiring Range: $25/hour
Job Open Date 01/09/2026
Quick Link https://jobs.ncsu.edu/postings/226336
EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515‑2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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