Allegiant
Airport Agent
Summary: This position is responsible for overseeing and providing operational support to airport ground operations/customer service agents consistent with company policy and federal and state regulations. Responsibilities include ground operations, aircraft cleaning, security, operations, and commissary duties as required.
Minimum Requirements
High School Diploma or GED
At least 1 year of customer service experience (airline industry experience preferred)
Authorized to work in the United States under the Immigration Act of 1986
Passes a criminal background check
Preferred Qualifications
Knowledge of Allegiant Customer Service and Ground Operations procedures
Basic computer skills and general knowledge of office equipment
People‑oriented, highly motivated, positive and friendly attitude
Professional and courteous communication with internal and external customers
Adherence to dress code policy and well‑groomed appearance
Ability to work efficiently under time constraints
Willingness to work a flexible schedule, including nights, weekends, and holidays
Minimum age 18 and possession of a valid driver’s license
Fluent in reading, writing, and speaking English
Job Duties
Coordinate and direct duties and activities of Customer Service/Ground Operations agents
Interface with supervisors, leads, and all departments to ensure service issues are addressed and corrected
Ensure compliance with all company safety rules, including dangerous goods handling and awareness
Report safety hazards and incidents to supervisor
Perform functions of a Customer Service/Ground Operations agent, including flexible hours and irregular operations
Assign employees to specific job functions as needed
Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
Ensure FAA, Allegiant Air, and airport regulations are followed
Assist customers with special needs, such as boarding assistance
Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
Marshal plane and push back aircraft
Operate heavy, motorized machinery and equipment (e.g., tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers)
Lead by example and motivate team members
Coordinate, provide training and ensure training requirements are met for all employees (new hires, recurrent, supplemental and local training issues)
Perform any other duties as assigned
Physical Requirements These are the physical demands and work environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various tools and equipment (hand trucks, carts, ramps, tugs, etc.)
May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24‑hour situation
Regular attendance is required
Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations
Ability to work in confined areas and crawl in and out of small spaces for extended periods of time
Ability to wear personal protective gear; some travel may be required
Equal Opportunity Employer We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Airlines and Aviation
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Minimum Requirements
High School Diploma or GED
At least 1 year of customer service experience (airline industry experience preferred)
Authorized to work in the United States under the Immigration Act of 1986
Passes a criminal background check
Preferred Qualifications
Knowledge of Allegiant Customer Service and Ground Operations procedures
Basic computer skills and general knowledge of office equipment
People‑oriented, highly motivated, positive and friendly attitude
Professional and courteous communication with internal and external customers
Adherence to dress code policy and well‑groomed appearance
Ability to work efficiently under time constraints
Willingness to work a flexible schedule, including nights, weekends, and holidays
Minimum age 18 and possession of a valid driver’s license
Fluent in reading, writing, and speaking English
Job Duties
Coordinate and direct duties and activities of Customer Service/Ground Operations agents
Interface with supervisors, leads, and all departments to ensure service issues are addressed and corrected
Ensure compliance with all company safety rules, including dangerous goods handling and awareness
Report safety hazards and incidents to supervisor
Perform functions of a Customer Service/Ground Operations agent, including flexible hours and irregular operations
Assign employees to specific job functions as needed
Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements
Ensure FAA, Allegiant Air, and airport regulations are followed
Assist customers with special needs, such as boarding assistance
Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
Marshal plane and push back aircraft
Operate heavy, motorized machinery and equipment (e.g., tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers)
Lead by example and motivate team members
Coordinate, provide training and ensure training requirements are met for all employees (new hires, recurrent, supplemental and local training issues)
Perform any other duties as assigned
Physical Requirements These are the physical demands and work environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various tools and equipment (hand trucks, carts, ramps, tugs, etc.)
May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24‑hour situation
Regular attendance is required
Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations
Ability to work in confined areas and crawl in and out of small spaces for extended periods of time
Ability to wear personal protective gear; some travel may be required
Equal Opportunity Employer We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.
Equal Opportunity Employer: Disability/Veteran
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Airlines and Aviation
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