Actalent
Actalent is seeking a
Healthcare Client Services Coordinator
to join our team in Cleveland, OH.
Description
Respond to and resolve customer inquiries via ticketing system.
Troubleshoot login issues and escalate complex cases as needed.
Assist hospital staff with navigating workflows within the platform.
Provide guidance on best practices for case management and scheduling.
Understand medical terminology to effectively communicate with hospital systems.
Understand the workflows of Sterile Processing Departments (SPD) and Operating Rooms (OR) to better assist customers.
Escalate unresolved issues to the appropriate technical team.
Skills
Health care
Call center
Data entry
Customer service oriented
Medical
Administrative support
Medical terminology
Work orders
Health care troubleshoot
Medical device
Medical billing
Additional Skills & Qualifications
1–2 years of experience in customer service in a healthcare setting
Familiarity with medical terminology and processes.
Strong problem‑solving and communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Job Type & Location This is a Contract to Hire position based out of Cleveland, OH.
Pay And Benefits The pay range for this position is
$24.00 - $28.00/hr . Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Cleveland, OH. Application Deadline: This position is anticipated to close on Jan 23, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Equal Opportunity Employer Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Request for Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Seniority level
Entry level
Employment Type
Contract
Job Function
Business Development and Sales
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at Actalent by 2x.
#J-18808-Ljbffr
Healthcare Client Services Coordinator
to join our team in Cleveland, OH.
Description
Respond to and resolve customer inquiries via ticketing system.
Troubleshoot login issues and escalate complex cases as needed.
Assist hospital staff with navigating workflows within the platform.
Provide guidance on best practices for case management and scheduling.
Understand medical terminology to effectively communicate with hospital systems.
Understand the workflows of Sterile Processing Departments (SPD) and Operating Rooms (OR) to better assist customers.
Escalate unresolved issues to the appropriate technical team.
Skills
Health care
Call center
Data entry
Customer service oriented
Medical
Administrative support
Medical terminology
Work orders
Health care troubleshoot
Medical device
Medical billing
Additional Skills & Qualifications
1–2 years of experience in customer service in a healthcare setting
Familiarity with medical terminology and processes.
Strong problem‑solving and communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Job Type & Location This is a Contract to Hire position based out of Cleveland, OH.
Pay And Benefits The pay range for this position is
$24.00 - $28.00/hr . Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Cleveland, OH. Application Deadline: This position is anticipated to close on Jan 23, 2026.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Equal Opportunity Employer Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Request for Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Seniority level
Entry level
Employment Type
Contract
Job Function
Business Development and Sales
Industries
Business Consulting and Services
Referrals increase your chances of interviewing at Actalent by 2x.
#J-18808-Ljbffr