Omni Hotels & Resorts
Assistant Front Office Manager
Omni Hotels & Resorts, Rancho Mirage, California, United States, 92271
Assistant Front Office Manager at Omni Hotels & Resorts
Rancho Las Palmas Resort & Spa is a 444‑room, Spanish‑Colonial‑inspired hotel located in Palm Springs. Each room features a private patio or balcony that offers desert views and a comfortable, desert‑palette design built to accommodate the modern traveler.
Overview Omni Rancho Las Palmas associates work in a dynamic, training‑rich environment that rewards a culture of respect, gratitude and empowerment. Friendly, motivated people who are passionate about serving others will find the Omni brand a perfect match.
Responsibilities
Lead all associate training to ensure Omni Standards are met.
Communicate regularly with all department managers.
Resolve all guest complaints to maintain a satisfactory guest impression.
Maintain familiarity with the hotel computer system for training, maintenance and troubleshooting.
Complete weekly supply inventories to ensure adequate parts.
Produce rate discrepancy reports and implement necessary changes.
Block/assign applicable arrivals for the following day (V.I.P., ESP, special requests).
Prepare group information sheets.
Complete checkout with balance report.
Perform daily credit checks.
Adhere to all systems and controls of the Front Office and related responsibilities.
Assure knowledge and training of the Marketing Programs, company and hotel.
Work closely with the Loyalty Ambassador to ensure select guests are tracked and serviced.
Qualifications
Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willing to work nights, weekends and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented; ability to multi‑task, detail oriented and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office Software.
Physical requirements
Ability to stand for the entire scheduled shift.
Pay $70,000/salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x
#J-18808-Ljbffr
Rancho Las Palmas Resort & Spa is a 444‑room, Spanish‑Colonial‑inspired hotel located in Palm Springs. Each room features a private patio or balcony that offers desert views and a comfortable, desert‑palette design built to accommodate the modern traveler.
Overview Omni Rancho Las Palmas associates work in a dynamic, training‑rich environment that rewards a culture of respect, gratitude and empowerment. Friendly, motivated people who are passionate about serving others will find the Omni brand a perfect match.
Responsibilities
Lead all associate training to ensure Omni Standards are met.
Communicate regularly with all department managers.
Resolve all guest complaints to maintain a satisfactory guest impression.
Maintain familiarity with the hotel computer system for training, maintenance and troubleshooting.
Complete weekly supply inventories to ensure adequate parts.
Produce rate discrepancy reports and implement necessary changes.
Block/assign applicable arrivals for the following day (V.I.P., ESP, special requests).
Prepare group information sheets.
Complete checkout with balance report.
Perform daily credit checks.
Adhere to all systems and controls of the Front Office and related responsibilities.
Assure knowledge and training of the Marketing Programs, company and hotel.
Work closely with the Loyalty Ambassador to ensure select guests are tracked and serviced.
Qualifications
Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willing to work nights, weekends and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented; ability to multi‑task, detail oriented and excellent organizational skills needed.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office Software.
Physical requirements
Ability to stand for the entire scheduled shift.
Pay $70,000/salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x
#J-18808-Ljbffr