BBG Ventures
Join to apply for the
Medical Records Coordinator (Temporary)
role at
BBG Ventures .
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include Microsoft, Target, Delta Airlines, and more. We’ve raised capital from prominent investors and reached a valuation of $3.3 billion.
We are looking for a detail‑oriented Medical Records Coordinator to join our Care Support team. The coordinator will focus on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The role maintains a basic understanding of HIPAA regulations surrounding member privacy and records release requests and provides non‑clinical administrative support to our members and providers.
This is a temporary position with the opportunity to extend or become permanent full‑time based on performance and/or business needs. As a temporary (contract) role, this position is not eligible for any non‑statutory benefits. Flexibility to support occasional shift adjustments is preferred: ability to work one weekend per month and at least four holidays per year. Advance notice will be provided when possible.
Shift Options
8:00 AM ‑ 4:00 PM EST
9:00 AM ‑ 5:00 PM EST
10:00 AM ‑ 6:00 PM EST
12:00 PM ‑ 8:00 PM EST
What You’ll Be Doing
Uploading records requests and patient authorization forms including processing medical record requests and provider letters
Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
Assisting members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed
Providing weekly metrics on new, in progress, and completed medical records requests
Responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed
Following HIPAA guidelines while ensuring the confidentiality of patient PHI
Maintaining a consistent workflow by processing all requests within 24‑48 hours of receipt for assigned medical records tickets
Monitoring incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
What We Expect From You
Minimum of 1 year experience in a similar role
Advanced understanding of medical terminology and HIPAA
Outstanding communication and interpersonal abilities
Strong attention to detail with excellent organizational and time‑management skills
Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office
Comfortable in rapidly changing environments and with constantly evolving responsibilities
Tech‑savvy: very comfortable adopting new technologies and platforms and efficient in tech‑related tasks
Excellent written and verbal communication skills
Ability to multi‑task and context‑switch
Key Performance Indicators
Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence
Alignment with core values and competencies
Attention to detail to support a high‑quality member and provider experience
The target base salary range for this position is
$26.05 – $32.18 per hour . Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to thrive. If this role excites you, we encourage you to apply.
Our Values
Privacy policy:
https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr
Medical Records Coordinator (Temporary)
role at
BBG Ventures .
Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include Microsoft, Target, Delta Airlines, and more. We’ve raised capital from prominent investors and reached a valuation of $3.3 billion.
We are looking for a detail‑oriented Medical Records Coordinator to join our Care Support team. The coordinator will focus on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The role maintains a basic understanding of HIPAA regulations surrounding member privacy and records release requests and provides non‑clinical administrative support to our members and providers.
This is a temporary position with the opportunity to extend or become permanent full‑time based on performance and/or business needs. As a temporary (contract) role, this position is not eligible for any non‑statutory benefits. Flexibility to support occasional shift adjustments is preferred: ability to work one weekend per month and at least four holidays per year. Advance notice will be provided when possible.
Shift Options
8:00 AM ‑ 4:00 PM EST
9:00 AM ‑ 5:00 PM EST
10:00 AM ‑ 6:00 PM EST
12:00 PM ‑ 8:00 PM EST
What You’ll Be Doing
Uploading records requests and patient authorization forms including processing medical record requests and provider letters
Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
Assisting members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed
Providing weekly metrics on new, in progress, and completed medical records requests
Responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed
Following HIPAA guidelines while ensuring the confidentiality of patient PHI
Maintaining a consistent workflow by processing all requests within 24‑48 hours of receipt for assigned medical records tickets
Monitoring incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
What We Expect From You
Minimum of 1 year experience in a similar role
Advanced understanding of medical terminology and HIPAA
Outstanding communication and interpersonal abilities
Strong attention to detail with excellent organizational and time‑management skills
Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office
Comfortable in rapidly changing environments and with constantly evolving responsibilities
Tech‑savvy: very comfortable adopting new technologies and platforms and efficient in tech‑related tasks
Excellent written and verbal communication skills
Ability to multi‑task and context‑switch
Key Performance Indicators
Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence
Alignment with core values and competencies
Attention to detail to support a high‑quality member and provider experience
The target base salary range for this position is
$26.05 – $32.18 per hour . Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to thrive. If this role excites you, we encourage you to apply.
Our Values
Privacy policy:
https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr