Dispatcher

Job Overview Fairview is looking for a Security Dispatcher to join our team at our Midway location in St. Paul, MN. This position will also support our University of MN Medical Center in Minneapolis, MN. The Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operating Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions. Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.

Position Details

0.2 FTE (16 hours per pay period)

Evening shift (2p-10:30p)

Every other weekend

Schedule Every other Saturday, Sunday at our Riverside location 2p-10:30p

This position is NOT benefit eligible.

Responsibilities

Monitors CCTV cameras, monitors alarms and dispatches security officers appropriately.

Maintains shift log of all activities during shift (CAD).

Provides excellent customer service to callers and on-site visitors.

Prioritizes calls in order of importance and dispatches services appropriately.

Ensures appropriate end-of-life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.

Maintains all paperwork.

Provides high level of customer service to internal and external customers.

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Preferred Qualifications

Associate/technical degree in telecommunications or law enforcement.

1-3 years dispatch or hospital security experience.

EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status. $26.06- $36.79 Hourly

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