Phoenix Staff, Inc.
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Computer Service Desk Technician I
role at
Phoenix Staff, Inc.
Computer Service Desk Technician I Anchorage, AK 3 month contract
Base pay range $20.00/hr - $27.00/hr
Responsibilities
Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
Experience managing ticketing system
Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
Troubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
Creates tickets for their work and ensures quality information is recorded in them.
Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills.
Configures and installs end user IP Telephony equipment (phones), as appropriate.
May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.
Qualifications
College degree (in Computer Science or related field) or equivalent is preferred.
Technical certifications are a plus.
Prior Service Desk experience is required.
2+ years of experience in Desktop Support (DTS) in a Microsoft networking environment, knowledge of server build, repair, configuration and support.
Experience in setting up networks, maintaining accounts in Active Directory, and knowledge of security in a network environment is preferred.
Demonstrated outstanding customer service skills.
Detail oriented.
Seniority level Associate
Employment type Contract
Job function Information Technology, Product Management, and Project Management
Industries IT System Data Services, IT System Operations and Maintenance, and IT System Training and Support
#J-18808-Ljbffr
Computer Service Desk Technician I
role at
Phoenix Staff, Inc.
Computer Service Desk Technician I Anchorage, AK 3 month contract
Base pay range $20.00/hr - $27.00/hr
Responsibilities
Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his/her queue in a timely fashion.
Experience managing ticketing system
Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
Troubleshoots and resolves hardware/software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
Creates tickets for their work and ensures quality information is recorded in them.
Works with Network Engineers and/or System Administrators to develop advanced networking and server related skills.
Configures and installs end user IP Telephony equipment (phones), as appropriate.
May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.
Qualifications
College degree (in Computer Science or related field) or equivalent is preferred.
Technical certifications are a plus.
Prior Service Desk experience is required.
2+ years of experience in Desktop Support (DTS) in a Microsoft networking environment, knowledge of server build, repair, configuration and support.
Experience in setting up networks, maintaining accounts in Active Directory, and knowledge of security in a network environment is preferred.
Demonstrated outstanding customer service skills.
Detail oriented.
Seniority level Associate
Employment type Contract
Job function Information Technology, Product Management, and Project Management
Industries IT System Data Services, IT System Operations and Maintenance, and IT System Training and Support
#J-18808-Ljbffr