Southern Linc
Job Summary
The Mobile Switching Office‑Evolved Packet Core (MSO‑EPC), also known as the Southern Linc Network Operations Center (NOC), is a 24/7/365 monitoring facility. This role provides network monitoring, first‑level troubleshooting, documentation, and problem resolution for the Southern Linc LTE/4G wireless network. The successful candidate will participate in system upgrades, capacity increases, emergency deployments, storm preparation, performance optimization, and future build‑outs of core infrastructure and RAN components.
Job Responsibilities
Monitor, evaluate, resolve and/or escalate service‑impacting issues for the Southern Linc LTE network.
Assist with future build‑outs of the Linc LTE/4G Network, including RAN field implementation, transport and networking testing/verification and central Core network expansion.
Provide first‑level identification, troubleshooting, resolution and/or escalation to Network Specialists or vendors for MPLS and TCP/IP data networks, Ericsson MiniLink microwave remote troubleshooting.
Implement software configuration changes, replace faulty network hardware, update maintenance logs, and support switch room by installing/removing equipment and cabling, including server platforms.
Provide network connectivity wiring in the central Core, implement software configuration changes, and assist with system installations, capacity increases, and upgrades.
Execute scheduled network changes system‑wide, manage the workforce trouble ticketing system (create, assign, track, document, update and close).
Use monitoring and testing tools and applications to support the LTE network, identify failures, minimize service‑affecting problems, and maximize service availability.
Review network performance statistics to identify marginal problems, make daily break‑fix decisions, and dispatch remote personnel when required.
Operate communications and network test equipment including vendor‑specific software tools, TCP/IP testing, data monitoring, and network sniffers.
Remotely troubleshoot and dispatch field operations or third‑party vendors to resolve LTE RAN cell‑site issues.
Generate and analyze reports, charts and alarms to identify issues and trends.
Provide installation assistance for facilities such as data and RF cabling, AC/DC power, and equipment/rack installation needs.
Coordinate communication between field technicians, customer support, operating companies, and vendors.
Work as part of a team executing storm and major‑event preparation and response.
Job Requirements
A.S. Degree in Computer Science, Electronics, Digital Telecommunications, Data Networking or 3+ years of technology industry experience.
AC/DC power experience and knowledge highly desired; experience with enterprise‑level power rectifiers, inverters and UPS preferred.
Facilities knowledge of cabling techniques and standards, HVAC operation, fire suppression systems and security monitoring systems a plus.
FCC, TCP/IP, Cyber Security or related certifications desirable.
Knowledge and experience with installing, maintaining, and troubleshooting legacy TDM transport networks and/or data networks preferred.
Ericsson LTE Evolved Packet Core network experience, including ENM, Alarm Status Matrix, Alarm List Viewer, and Ericsson LTE RBS RAN experience with Element Manager, AMOS preferred.
Experience with traffic analysis tools such as NetScout to identify faults and failures in network and end‑user experience desired.
Field Operations or central switch office experience preferred.
Strong technical problem‑solving skills.
Ability to work and thrive within a team‑oriented work environment.
Ability to work a rotating shift schedule including nights, weekends and holidays.
Very minimal travel—limited to training and occasional off‑site meetings.
Work location primarily in‑office; occasional teleworking possible as part of shift schedule.
Benefits A summary of the benefits for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. The position offers competitive base salary, annual incentive awards, and comprehensive health, welfare and retirement benefits.
Southern Company is an equal opportunity employer. Applicant qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15957
Job Category: Telecommunications
Job Schedule: Full time
Company: Southern LINC
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Job Responsibilities
Monitor, evaluate, resolve and/or escalate service‑impacting issues for the Southern Linc LTE network.
Assist with future build‑outs of the Linc LTE/4G Network, including RAN field implementation, transport and networking testing/verification and central Core network expansion.
Provide first‑level identification, troubleshooting, resolution and/or escalation to Network Specialists or vendors for MPLS and TCP/IP data networks, Ericsson MiniLink microwave remote troubleshooting.
Implement software configuration changes, replace faulty network hardware, update maintenance logs, and support switch room by installing/removing equipment and cabling, including server platforms.
Provide network connectivity wiring in the central Core, implement software configuration changes, and assist with system installations, capacity increases, and upgrades.
Execute scheduled network changes system‑wide, manage the workforce trouble ticketing system (create, assign, track, document, update and close).
Use monitoring and testing tools and applications to support the LTE network, identify failures, minimize service‑affecting problems, and maximize service availability.
Review network performance statistics to identify marginal problems, make daily break‑fix decisions, and dispatch remote personnel when required.
Operate communications and network test equipment including vendor‑specific software tools, TCP/IP testing, data monitoring, and network sniffers.
Remotely troubleshoot and dispatch field operations or third‑party vendors to resolve LTE RAN cell‑site issues.
Generate and analyze reports, charts and alarms to identify issues and trends.
Provide installation assistance for facilities such as data and RF cabling, AC/DC power, and equipment/rack installation needs.
Coordinate communication between field technicians, customer support, operating companies, and vendors.
Work as part of a team executing storm and major‑event preparation and response.
Job Requirements
A.S. Degree in Computer Science, Electronics, Digital Telecommunications, Data Networking or 3+ years of technology industry experience.
AC/DC power experience and knowledge highly desired; experience with enterprise‑level power rectifiers, inverters and UPS preferred.
Facilities knowledge of cabling techniques and standards, HVAC operation, fire suppression systems and security monitoring systems a plus.
FCC, TCP/IP, Cyber Security or related certifications desirable.
Knowledge and experience with installing, maintaining, and troubleshooting legacy TDM transport networks and/or data networks preferred.
Ericsson LTE Evolved Packet Core network experience, including ENM, Alarm Status Matrix, Alarm List Viewer, and Ericsson LTE RBS RAN experience with Element Manager, AMOS preferred.
Experience with traffic analysis tools such as NetScout to identify faults and failures in network and end‑user experience desired.
Field Operations or central switch office experience preferred.
Strong technical problem‑solving skills.
Ability to work and thrive within a team‑oriented work environment.
Ability to work a rotating shift schedule including nights, weekends and holidays.
Very minimal travel—limited to training and occasional off‑site meetings.
Work location primarily in‑office; occasional teleworking possible as part of shift schedule.
Benefits A summary of the benefits for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. The position offers competitive base salary, annual incentive awards, and comprehensive health, welfare and retirement benefits.
Southern Company is an equal opportunity employer. Applicant qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 15957
Job Category: Telecommunications
Job Schedule: Full time
Company: Southern LINC
#J-18808-Ljbffr