Office Support Staff (CMA or LNA)

Office Support Staff (CMA or LNA) (Healthcare) Position Description Administrative & Front Office Support

Answers incoming phone calls and directs inquiries appropriately

Schedules appointments and manages patient communications in the EHR

Provides front-desk coverage and supports daily office workflows

Assists with general administrative and practice support as needed

Maintains professionalism and clear, accurate written communication in all patient and staff interactions

Clinical & Program Support

Supports clinical operations for the Ketamine/Spravato clinic, including patient flow and coordination

Assists with clinical and operational tasks within scope of licensure and training

Works collaboratively with clinicians and leadership to support patient care and office efficiency

Patient Experience & Safety

Demonstrates strong patient de-escalation and interpersonal skills

Maintains appropriate boundaries while providing compassionate, supportive assistance

Ensures confidentiality, professionalism, and adherence to all agency policies and procedures

Navigates high-volume, fast-paced environments while maintaining accuracy and composure

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