Saks Global
Returns Desk Associate
Returns Desk Associate
role at
Saks Global
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.
Responsibilities
Facilitate returns processing and support specialized work group operations.
Perform opening and closing of the digital return register.
Maintain a neat and organized environment.
Follow protocols on policy and procedures for processing returns, adjustments, and reconciling reports.
Secure product as per standard; ensure all online (.com) returns are separated, organized, and secured.
Resolve customer issues both internal and external.
Support related specialized operations functions (cash reconciliation, gift card events, jewelry operations, etc.).
Collaborate across multi-work streams to ensure return printouts are attached to each item.
Communicate with Merchandise Operations Team, Asset Protection team, and the Assistant General Manager of Operations.
Follow up on necessary reporting and elevate potential issues for resolution.
Serve as liaison between clients and store and perform ad‑hoc responsibilities as needed.
Qualifications
Strong interpersonal and customer‑service skills.
Ability to lift up to 15 pounds and handle cartons, racks, and carts of merchandise.
Knowledge of POS and strong computer skills (Google, MS Office); capable of adapting to changing technology.
Ability to work well in a fast‑paced, team‑oriented environment with a high degree of multi‑tasking and minimal supervision.
Flexible schedule and dependable attendance per business needs.
Attention to detail and organized personal workspace.
Ability to influence teammates to follow store policies and procedures for decision‑making.
Other Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail Apparel and Fashion
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits package for all eligible full‑time Associates (including medical, vision, and dental) and an amazing associate discount.
#J-18808-Ljbffr
role at
Saks Global
Under the leadership of the Assistant General Manager, Operations (AGMO), the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.
Responsibilities
Facilitate returns processing and support specialized work group operations.
Perform opening and closing of the digital return register.
Maintain a neat and organized environment.
Follow protocols on policy and procedures for processing returns, adjustments, and reconciling reports.
Secure product as per standard; ensure all online (.com) returns are separated, organized, and secured.
Resolve customer issues both internal and external.
Support related specialized operations functions (cash reconciliation, gift card events, jewelry operations, etc.).
Collaborate across multi-work streams to ensure return printouts are attached to each item.
Communicate with Merchandise Operations Team, Asset Protection team, and the Assistant General Manager of Operations.
Follow up on necessary reporting and elevate potential issues for resolution.
Serve as liaison between clients and store and perform ad‑hoc responsibilities as needed.
Qualifications
Strong interpersonal and customer‑service skills.
Ability to lift up to 15 pounds and handle cartons, racks, and carts of merchandise.
Knowledge of POS and strong computer skills (Google, MS Office); capable of adapting to changing technology.
Ability to work well in a fast‑paced, team‑oriented environment with a high degree of multi‑tasking and minimal supervision.
Flexible schedule and dependable attendance per business needs.
Attention to detail and organized personal workspace.
Ability to influence teammates to follow store policies and procedures for decision‑making.
Other Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Retail Apparel and Fashion
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Benefits package for all eligible full‑time Associates (including medical, vision, and dental) and an amazing associate discount.
#J-18808-Ljbffr