99 Healthcare Management
Medical Billing Customer Service Representative (Dallas, TX)
99 Healthcare Management, Dallas, Texas, United States, 75215
Medical Billing Customer Service Representative (Dallas, TX)
Join to apply for the
Medical Billing Customer Service Representative (Dallas, TX)
role at
99 Healthcare Management .
Base pay range $18.00/hr - $19.00/hr
We are seeking a detail-oriented and customer-focused
Medical Billing Customer Service Representative
to join our corporate office located in Dallas, TX. This is an excellent opportunity to play a key role in supporting our healthcare partners by providing accurate billing assistance, resolving patient inquiries, and ensuring a smooth revenue cycle process.
Essential Functions
Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
Provide accurate information on statements, copays, outstanding balances, services, and rates.
Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
Follow up on delinquent accounts, offering repayment options when appropriate.
Assist with mailing claims, correspondence, and other billing-related communications.
Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
Participate in meetings, training programs, and process improvement initiatives.
Perform other related duties as assigned to support the billing department.
Skills and Qualifications
Associate’s degree or two years of related experience.
Customer service experience.
Medical billing experience.
Knowledge of accounts receivable and insurance processes.
Professional phone etiquette and exceptional customer service skills.
Ability to handle high-volume, fast-paced situations calmly and professionally.
Strong multitasking and independent work capabilities with high accuracy.
Strong work ethic, professionalism, and commitment to client/patient satisfaction.
Proficiency in MS Office, especially Excel and Outlook.
Athena or eClinicalWorks (eCW) experience preferred.
Schedule
Monday-Friday, 8 AM - 5 PM. No weekends, holidays, or after hours.
Benefits
401(k) with matching*
Medical, Dental, Vision Insurance
Flexible Spending Account
Disability and Life Insurance
Paid Time Off
Employee Assistance Program
401(k) Retirement Plan – immediate vesting on employer contributions with details provided by the company; 100% match on the first 3% and 50% on the next 2%, fully vested from day one. Annual contribution limits apply.
Senioritiy level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries: Business Consulting and Services
Note: For more roles at 99 Healthcare Management, explore related postings in the Dallas area.
#J-18808-Ljbffr
Medical Billing Customer Service Representative (Dallas, TX)
role at
99 Healthcare Management .
Base pay range $18.00/hr - $19.00/hr
We are seeking a detail-oriented and customer-focused
Medical Billing Customer Service Representative
to join our corporate office located in Dallas, TX. This is an excellent opportunity to play a key role in supporting our healthcare partners by providing accurate billing assistance, resolving patient inquiries, and ensuring a smooth revenue cycle process.
Essential Functions
Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
Provide accurate information on statements, copays, outstanding balances, services, and rates.
Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
Follow up on delinquent accounts, offering repayment options when appropriate.
Assist with mailing claims, correspondence, and other billing-related communications.
Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
Participate in meetings, training programs, and process improvement initiatives.
Perform other related duties as assigned to support the billing department.
Skills and Qualifications
Associate’s degree or two years of related experience.
Customer service experience.
Medical billing experience.
Knowledge of accounts receivable and insurance processes.
Professional phone etiquette and exceptional customer service skills.
Ability to handle high-volume, fast-paced situations calmly and professionally.
Strong multitasking and independent work capabilities with high accuracy.
Strong work ethic, professionalism, and commitment to client/patient satisfaction.
Proficiency in MS Office, especially Excel and Outlook.
Athena or eClinicalWorks (eCW) experience preferred.
Schedule
Monday-Friday, 8 AM - 5 PM. No weekends, holidays, or after hours.
Benefits
401(k) with matching*
Medical, Dental, Vision Insurance
Flexible Spending Account
Disability and Life Insurance
Paid Time Off
Employee Assistance Program
401(k) Retirement Plan – immediate vesting on employer contributions with details provided by the company; 100% match on the first 3% and 50% on the next 2%, fully vested from day one. Annual contribution limits apply.
Senioritiy level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries: Business Consulting and Services
Note: For more roles at 99 Healthcare Management, explore related postings in the Dallas area.
#J-18808-Ljbffr