Community Choice Financial Family of Brands
Customer Service Representative (Bilingual)
Community Choice Financial Family of Brands, Las Vegas, Nevada, us, 89105
Job Title & Company
Customer Service Representative (Bilingual)
– Community Choice Financial Family of Brands
Location: Las Vegas, NV
Job Summary As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.
Many of our senior leaders launched their careers in this dynamic entry‑level position, so we offer hands‑on training, coaching, and development to support your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!
Compensation The hourly wage for the position is $18.70 per hour. This rate is just one element of our total compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training for opportunities across our eleven brands.
Enrollment in a Key Holder Program to develop leadership potential.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage options, including telemedicine and HSA/FSA.
Traditional 401(k) and Roth 401(k) retirement plans with company match.
Company‑sponsored life and AD&D insurance.
Voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free mental health resources, life coaching, and Employee Assistance Program.
Exclusive discounts through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in the first year.
Benefits are subject to change; eligibility governed by plan documents.
Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office, such as on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards.
Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management.
Uphold compliance with Company policies, local, state, and federal laws.
Engage in ongoing training to stay current on products and processes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time schedule, including weekends; minimum 40 hours per week.
Schedule may change by brand discretion; discuss updates with recruiter.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills; professional demeanor.
Meticulous attention to detail; accurate data entry.
Proficiency with phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).
Background check required.
Physical demands: stationary positions, standing up to 90% of time; moving up to 25 pounds; operating mechanical controls.
Preferred Qualifications
Experience in check cashing, document verification, or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) – a plus and may be required for certain locations.
Accreditation & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Company Information The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. With over 10 brands, more than 1,500 stores across 24 states, and online offerings in 20 states, our mission is to help people access short‑term financial services when they need them most.
Learn more at https://www.ccffamilyofbrands.com/explore-careers
General Disclosures The information contained herein is not intended to be an all‑inclusive list of the duties, responsibilities, skills, or abilities required for this position. The Company may revise the job description at any time and assign additional functions and requirements as deemed appropriate. Requirements, skills, and abilities listed represent minimal standards to perform the position.
Community Choice Financial Family of Brands uses AI tools to assist in recruitment and hiring. Read the AI Use Consent and Acknowledgement for more information.
Important: The Company will never ask for banking or other payment information at any point during the hiring process. Official email correspondence comes from domains @ccfi.com. In‑store positions are in person only.
EEO Statement The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr
– Community Choice Financial Family of Brands
Location: Las Vegas, NV
Job Summary As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.
Many of our senior leaders launched their careers in this dynamic entry‑level position, so we offer hands‑on training, coaching, and development to support your long‑term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!
Compensation The hourly wage for the position is $18.70 per hour. This rate is just one element of our total compensation package.
Benefits & Perks
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training for opportunities across our eleven brands.
Enrollment in a Key Holder Program to develop leadership potential.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage options, including telemedicine and HSA/FSA.
Traditional 401(k) and Roth 401(k) retirement plans with company match.
Company‑sponsored life and AD&D insurance.
Voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
Free mental health resources, life coaching, and Employee Assistance Program.
Exclusive discounts through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in the first year.
Benefits are subject to change; eligibility governed by plan documents.
Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business.
Review, validate, and process customer transactions with accuracy.
Maximize customer success by offering personalized financial services that fit their lifestyle.
Enter and maintain customer information with precision in a POS system.
Build new business by completing daily call campaigns.
Assist in customer account management and collections by accepting payments and managing appointments.
Perform duties outside the office, such as on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
Maintain internal and external store appearance and meet cleanliness standards.
Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management.
Uphold compliance with Company policies, local, state, and federal laws.
Engage in ongoing training to stay current on products and processes.
Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full‑time schedule, including weekends; minimum 40 hours per week.
Schedule may change by brand discretion; discuss updates with recruiter.
Qualifications
High school diploma or equivalent.
Excellent verbal and written communication skills; professional demeanor.
Meticulous attention to detail; accurate data entry.
Proficiency with phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle (mileage compensated).
Background check required.
Physical demands: stationary positions, standing up to 90% of time; moving up to 25 pounds; operating mechanical controls.
Preferred Qualifications
Experience in check cashing, document verification, or money order processing.
Prior cash handling, cash drawer/vault management experience.
Bilingual (English/Spanish) – a plus and may be required for certain locations.
Accreditation & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek.
Company Information The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. With over 10 brands, more than 1,500 stores across 24 states, and online offerings in 20 states, our mission is to help people access short‑term financial services when they need them most.
Learn more at https://www.ccffamilyofbrands.com/explore-careers
General Disclosures The information contained herein is not intended to be an all‑inclusive list of the duties, responsibilities, skills, or abilities required for this position. The Company may revise the job description at any time and assign additional functions and requirements as deemed appropriate. Requirements, skills, and abilities listed represent minimal standards to perform the position.
Community Choice Financial Family of Brands uses AI tools to assist in recruitment and hiring. Read the AI Use Consent and Acknowledgement for more information.
Important: The Company will never ask for banking or other payment information at any point during the hiring process. Official email correspondence comes from domains @ccfi.com. In‑store positions are in person only.
EEO Statement The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
#J-18808-Ljbffr