Amazon
Central Operations Support Executive, DE Seller Flex
Amazon, Indiana, Pennsylvania, us, 15705
Description
The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who is proficient in German, has a larger picture of customer experience in mind, and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities
Remotely monitor efficient functioning of the assigned sites via outbound calls, emails and by coordination with field executives
Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
Train and direct sellers for execution and adherence of norms and practices
Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience
Willing to work on weekends
Basic Qualifications A2 German Proficiency
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel
Preferred Qualifications Experience with SQL
B1 German Proficiency
Soft skills - Adaptability, Team Work, Time Management, Problem Solving, Communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities
Remotely monitor efficient functioning of the assigned sites via outbound calls, emails and by coordination with field executives
Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
Train and direct sellers for execution and adherence of norms and practices
Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience
Willing to work on weekends
Basic Qualifications A2 German Proficiency
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with Excel
Preferred Qualifications Experience with SQL
B1 German Proficiency
Soft skills - Adaptability, Team Work, Time Management, Problem Solving, Communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr