Adecco US, Inc.
Adecco is assisting a well-established company in their search for a Remote Customer Care Specialist position.
Location: Work from HOME (Remote) Pay: $16.00/HR Shift: Must be able to work between 6am - 10pm EST (shift will fall within those hours) Mon – Sun Training: Mon – Fri 8am – 5pm EST (4-6 weeks) The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!
We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.
Responsibilities:
Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
This role requires listening to our customer’s concerns and showing empathy while resolving their issue.
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
Training will be a combination of classroom, online and side-by-side observations (all online).
Ideal Candidate Will Have:
Strong attention to detail
Love talking to people and ability to WOW customers on every call, show genuine empathy
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast-paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan level review and call documentation
Minimum high school diploma or GED, and 1 year work experience required
You thrive in a fast paced, changing environment
You believe the details are important and actively listen for them
You go above and beyond because you want to, not because you have to
Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco.
Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Location: Work from HOME (Remote) Pay: $16.00/HR Shift: Must be able to work between 6am - 10pm EST (shift will fall within those hours) Mon – Sun Training: Mon – Fri 8am – 5pm EST (4-6 weeks) The role of a Customer Care Specialist is a key position within our client because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact, and our client is very much invested in your success in this role. Providing excellent customer service is top priority for us!
We believe in providing our Customer Care Specialists with the ability to measure their success rate daily and have implemented clear, key performance indicators for you to track each day. These include customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Care Specialists enjoy being on the phone and helping customers find a resolution.
Responsibilities:
Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
This role requires listening to our customer’s concerns and showing empathy while resolving their issue.
Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
Training will be a combination of classroom, online and side-by-side observations (all online).
Ideal Candidate Will Have:
Strong attention to detail
Love talking to people and ability to WOW customers on every call, show genuine empathy
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast-paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan level review and call documentation
Minimum high school diploma or GED, and 1 year work experience required
You thrive in a fast paced, changing environment
You believe the details are important and actively listen for them
You go above and beyond because you want to, not because you have to
Apply Today to be considered for this Remote Customer Care Specialist job any other positions with Adecco.
Pay Details: $16.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr