Caesars Entertainment
Mission, Vision & Values
Our Mission:
“Create the Extraordinary”
Our Vision:
“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values:
“Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary The Client Experience Manager - Caesars Entertainment will support the Meeting and Convention Sales team in achieving the company’s financial goals through customer engagement and client experiences. Responsibilities include managing customers during site inspections, industry and customer events, and on‑site meetings or conventions in Las Vegas.
How You Will Create The Extraordinary
Conduct site inspections for assigned properties, coordinating transportation, accommodations, amenities, reservations, and any details to deliver a competitively differentiated experience.
Create opportunities to build stronger relationships with meetings customers by entertaining them in Las Vegas beyond site inspections (e.g., hosting meals or shows).
Work with Meeting Operations to plan and execute pre‑cons, daily meet & greets, and entertainment during on‑site programs to exceed expectations.
Attend and support key customer and industry events in Las Vegas such as IMEX, CVENT Connect, and others.
Provide property, competitive market, and destination updates to In‑Market, Enterprise Sales, and Key Accounts teams, ensuring resources are up‑to‑date and accessible.
Build strong relationships with Meeting Operations to deepen knowledge of property details and fulfill customer commitments.
Document all customer interactions and follow‑up actions in Salesforce, including site inspection plans, feedback, and preferences.
Ensure expense reports are completed and submitted by the specified due dates.
What You Will Need
Excellent oral, written, verbal communication, interpersonal and presentation skills.
BA/BS degree preferred, but not required.
2+ years of prior Hotel Meeting Sales experience preferred.
Professional appearance and demeanor.
Additional Requirements
Ability to act quickly and exercise good judgment under pressure/conflict situations.
Manage high volume, fast‑paced environments with frequent interruptions.
Enthusiastic, efficient, and collaborative with co‑workers and management.
Availability for long hours, flexible shifts, weekends, and holidays.
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Our Mission:
“Create the Extraordinary”
Our Vision:
“We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values:
“Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
Job Summary The Client Experience Manager - Caesars Entertainment will support the Meeting and Convention Sales team in achieving the company’s financial goals through customer engagement and client experiences. Responsibilities include managing customers during site inspections, industry and customer events, and on‑site meetings or conventions in Las Vegas.
How You Will Create The Extraordinary
Conduct site inspections for assigned properties, coordinating transportation, accommodations, amenities, reservations, and any details to deliver a competitively differentiated experience.
Create opportunities to build stronger relationships with meetings customers by entertaining them in Las Vegas beyond site inspections (e.g., hosting meals or shows).
Work with Meeting Operations to plan and execute pre‑cons, daily meet & greets, and entertainment during on‑site programs to exceed expectations.
Attend and support key customer and industry events in Las Vegas such as IMEX, CVENT Connect, and others.
Provide property, competitive market, and destination updates to In‑Market, Enterprise Sales, and Key Accounts teams, ensuring resources are up‑to‑date and accessible.
Build strong relationships with Meeting Operations to deepen knowledge of property details and fulfill customer commitments.
Document all customer interactions and follow‑up actions in Salesforce, including site inspection plans, feedback, and preferences.
Ensure expense reports are completed and submitted by the specified due dates.
What You Will Need
Excellent oral, written, verbal communication, interpersonal and presentation skills.
BA/BS degree preferred, but not required.
2+ years of prior Hotel Meeting Sales experience preferred.
Professional appearance and demeanor.
Additional Requirements
Ability to act quickly and exercise good judgment under pressure/conflict situations.
Manage high volume, fast‑paced environments with frequent interruptions.
Enthusiastic, efficient, and collaborative with co‑workers and management.
Availability for long hours, flexible shifts, weekends, and holidays.
#J-18808-Ljbffr