PDS Health
Overview
Now is the time to join Cypress Crossroads Dental Group. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
Assessment, hiring and retention of the right fit team members through comprehensive training, supervision, counseling and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Driving year over year revenue and profit growth.
Management of expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Be the catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement.
Maintain commitments and open communications with direct supervisors that develop trust‑based relationships and bring forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Proficiently use tools and resources related to people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance.
Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
Develop and implement an office success plan, including staff development and office protocols to provide for efficient operations during manager absences.
Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Valid driver’s license and automobile insurance; driver’s license verified by completing a motor vehicle record check at the time of hire.
Must be able to travel to multiple offices per day, in some cases several times per day, and have reliable means of transportation.
In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation that allows for required, timely travel to multiple offices per day.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree or Bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge/Skills/Abilities
Results Oriented – energetic self‑starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
Effective Team Builder – character, integrity, communicates openly, willingness to confront; motivator, inspirer, educator, trainer; promotes learning.
Patient Advocate – flexible, adaptive, empathetic, passionate, ethical.
Process Focused Operator – data‑driven decision maker; detailed; organized; comprehensive knowledge of all operational processes; computer proficient.
Financial Acumen – understands profit drivers; utilizes metrics to manage; builds financial understanding of staff and clinicians; understands local market drivers and competition.
Influencer – active listener, observer of behavior; builds trust; creates win/win situations; tailors coaching style; recognizes and celebrates improvement.
Knowledge of Dental Plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems; business correspondence; profit & loss statements.
Computer skills – Microsoft Applications, Epic, 1VU, BOX, standard office equipment.
Independent judgment – willingness to make timely and accurate decisions based on available information that may be vague or limited.
Multitasking – effective in fast‑paced, sometimes ambiguous environment without compromising quality.
Prioritization – manage tasks and projects with limited direction; contribute to organizational success.
Financial interpretation – read and analyze common financial reports and legal documents; respond to inquiries from patients, team members, regulatory agencies, vendors or community.
Decision making – draw valid conclusions, apply sound judgment; make decisions under pressure.
Policy application – interpret and apply policies and procedures.
Mathematics – work with probability, statistical inference, fractions, percentages, ratios and proportions in practical situations.
Personal responsibility – strong sense of duty, ability to work with others, accept direction.
Commitment to education – flexible in adapting processes to meet unique needs.
Communication – verbal and written; lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback and handle team member relations issues.
Organizational – systematic approach; very orderly; excels at cutting through confusion and turning chaos into order.
Problem solving – strong ability to identify, analyze and solve problems.
Presentation – create presentations and use outstanding presentation skills.
Work Environment
Representative of what a team member encounters while performing the essential functions of this job.
Primarily a sedentary office classification but may require field visits and driving. Temperature conditions controlled with no direct exposure to hazardous physical substances.
Noise level usually low to moderate; occasional exposure to irate team members, vendors or patients.
Requires sitting, standing, walking, keyboard use, handling materials that typically weigh less than 40 pounds; occasional stooping, kneeling, bending or crouching.
Finger dexterity needed for computer keyboard, calculator and other standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401(k).
Paid time to volunteer in your local community.
Upon completion of the Operations Manager training program, this role will be a salaried position.
Equal Opportunity Employer: PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Seniority level Internship
Employment type Full‑time
Job function Management and Manufacturing
Industry Hospitals and Health Care
#J-18808-Ljbffr
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily.
Assessment, hiring and retention of the right fit team members through comprehensive training, supervision, counseling and coaching.
Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
Driving year over year revenue and profit growth.
Management of expenses to achieve monthly goals and budget.
Show proficiency and adherence to cash management and accounting protocols.
Be the catalyst in team development of the Perfect Patient Experience.
Deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement.
Maintain commitments and open communications with direct supervisors that develop trust‑based relationships and bring forth issues and concerns openly and early.
Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
Proficiently use tools and resources related to people functions such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance.
Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.
Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
Develop and implement an office success plan, including staff development and office protocols to provide for efficient operations during manager absences.
Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.
Qualifications
High school diploma or equivalent.
Five or more years of related work experience in operational management.
Valid driver’s license and automobile insurance; driver’s license verified by completing a motor vehicle record check at the time of hire.
Must be able to travel to multiple offices per day, in some cases several times per day, and have reliable means of transportation.
In lieu of a valid driver’s license and automobile insurance, must have reliable means of alternate transportation that allows for required, timely travel to multiple offices per day.
Travel may be planned or unplanned and is subject to change without notice.
Preferred
Associate degree or Bachelor’s degree.
Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge/Skills/Abilities
Results Oriented – energetic self‑starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
Effective Team Builder – character, integrity, communicates openly, willingness to confront; motivator, inspirer, educator, trainer; promotes learning.
Patient Advocate – flexible, adaptive, empathetic, passionate, ethical.
Process Focused Operator – data‑driven decision maker; detailed; organized; comprehensive knowledge of all operational processes; computer proficient.
Financial Acumen – understands profit drivers; utilizes metrics to manage; builds financial understanding of staff and clinicians; understands local market drivers and competition.
Influencer – active listener, observer of behavior; builds trust; creates win/win situations; tailors coaching style; recognizes and celebrates improvement.
Knowledge of Dental Plans, insurance fees, administrative guidelines, limitations, exclusions, reporting systems; business correspondence; profit & loss statements.
Computer skills – Microsoft Applications, Epic, 1VU, BOX, standard office equipment.
Independent judgment – willingness to make timely and accurate decisions based on available information that may be vague or limited.
Multitasking – effective in fast‑paced, sometimes ambiguous environment without compromising quality.
Prioritization – manage tasks and projects with limited direction; contribute to organizational success.
Financial interpretation – read and analyze common financial reports and legal documents; respond to inquiries from patients, team members, regulatory agencies, vendors or community.
Decision making – draw valid conclusions, apply sound judgment; make decisions under pressure.
Policy application – interpret and apply policies and procedures.
Mathematics – work with probability, statistical inference, fractions, percentages, ratios and proportions in practical situations.
Personal responsibility – strong sense of duty, ability to work with others, accept direction.
Commitment to education – flexible in adapting processes to meet unique needs.
Communication – verbal and written; lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback and handle team member relations issues.
Organizational – systematic approach; very orderly; excels at cutting through confusion and turning chaos into order.
Problem solving – strong ability to identify, analyze and solve problems.
Presentation – create presentations and use outstanding presentation skills.
Work Environment
Representative of what a team member encounters while performing the essential functions of this job.
Primarily a sedentary office classification but may require field visits and driving. Temperature conditions controlled with no direct exposure to hazardous physical substances.
Noise level usually low to moderate; occasional exposure to irate team members, vendors or patients.
Requires sitting, standing, walking, keyboard use, handling materials that typically weigh less than 40 pounds; occasional stooping, kneeling, bending or crouching.
Finger dexterity needed for computer keyboard, calculator and other standard office equipment.
Benefits
Medical, dental, and vision insurance.
Paid time off.
Tuition reimbursement.
401(k).
Paid time to volunteer in your local community.
Upon completion of the Operations Manager training program, this role will be a salaried position.
Equal Opportunity Employer: PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Seniority level Internship
Employment type Full‑time
Job function Management and Manufacturing
Industry Hospitals and Health Care
#J-18808-Ljbffr