Customer Experience Manager, Tier 2 Escalations Lead

A global electrical company is seeking a Customer Experience Manager - Customer Service Tier 2 to lead the escalation support team in Syracuse, NY. This hybrid role involves resolving complex customer issues and optimizing customer service processes. Candidates must possess a bachelor's degree, at least seven years of relevant experience, and SAP proficiency. The expected salary ranges from $94,000 to $138,000 annually, commensurate with qualifications and experience. #J-18808-Ljbffr