Account Services Project Manager Job at Cleverley + Associates in Worthington

If you are interested in applying for this position please send your resume, references, and relevant work examples to careers@cleverleyassociates.com.

At Cleverley + Associates, we are all about relationships. They are at the core of who we are and what we do. We love building relationships with our clients and uncovering data relationships to produce results that create value. We provide healthcare providers with industry-leading analytics and strategic consulting services designed to navigate today's challenging pricing and payment environment. Our team has built a reputation as the industry leader in this space, and we are looking to grow.

Position: Account Services Project Manager – Full Time

Travel Requirements: Hybrid, in Worthington, Ohio, office 4 days per week

Organizes and tracks client engagements while maintaining effective communication, both internally and externally. Adapts to change and is quick to implement solutions. Documents and improves current business procedures to enhance our client relations and optimize internal workflows. Oversees projects to completion while working to exceed client expectations and keep our team on track for success.

Responsibilities:

• Manage and improve our CRM (customer relationship management) software
• Communicate project status/updates with clients in a timely and accurate manner
• Track and record status of engagements with clients as well as internal initiatives
• Leverage business knowledge to determine project requirements, resolve issues and identify new solutions
• Document and improve processes and procedures
• Develop and monitor internal production resource allocation
• Client account maintenance
• Sales support
• CMS Price Transparency support
• Additional responsibilities could be added

Required Qualifications:

• Previous experience with a customer relationship or project management software
• Excellent communication skills (written and verbal) and organizational skills
• Exhibits a strong customer service focus with demonstrated ability to resolve business issues creatively
• Exercises critical thinking skills
• Possesses strong problem solving, analytical, and leadership skills
• Interested in procedures and documentation
• Attentive to detail
• Proficiency in the use of standard Microsoft Office software applications such as Word and Excel are required
• Ability to prioritize and work efficiently on multiple projects in a high-stress environment
• Ability to meet tight deadlines while producing high quality results
• Ability to review and discuss a concern wholistically, in a team environment
• Ability to be flexible and adaptable to client and other team members' needs
• Ability to learn in a fast-paced environment
• Ability to succeed in an environment that requires constant development of technical skills and expansion of business expertise
• Ability to receive and apply feedback in a professional manner and to convey both positive and constructive feedback to others in a professional and effective manner
• Ability to effectively present product information and respond to questions from customers
• Interest in hospital finance and business relationships
• Background in Sales, Communications, or Health Information Management (not required)

About:

Started in 2000, we are a privately-owned consulting and analytics company headquartered in Columbus, Ohio, that partners with hundreds of hospitals each year to address today's most challenging questions in pricing, payment, and financial performance for the US hospital industry.

We help hospitals provide value to their communities. We acquire, standardize, and aggregate a variety of hospital financial and operational data. Leveraging these data sources, we provide custom consulting and advisory services primarily focused on revenue cycle, budgeting, decision support, and finance operations. Specifically, we aim to help make hospital prices more reasonable, hospital reimbursement easier to understand and manage, and data more actionable.

We provide a flexible, family-friendly work environment, comprehensive health benefits (including Medical, Dental, Vision, Life/Disability Insurance, and HRA), 401k, profit sharing, and paid time off.

Cleverley + Associates makes employment decisions based upon abilities, talent, effort, team attitude, and results. We grant equal employment opportunity to all qualified individuals without regard to race, color, religion, sex, national origin, age, ancestry, citizenship, disability, sexual orientation, or other protected class status.

Candidates for this position must be employable in the United States without sponsorship.

Sensitive Data Access:

The Project Manager may access client Confidential Information but will very rarely need to access Protected Health Information (PHI). The Client Services Consultant may encounter client Protected Health Information, but they will only access the information when it is necessary to perform their duties.

If you are interested in applying for this position please send your resume, references, and relevant work examples to careers@cleverleyassociates.com.