CoxHealth is hiring: IT Service Desk Technician (entry level) in Springfield

Facility: Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 1709 IT Service Desk 8:00 AM - 4:30 PM Monday to Friday Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. Recognized as a Greatest Workplace for Women in both 2023 and 2024. • Listed as one of the Greatest Workplaces for Diversity in 2024. • Acknowledged by Forbes as one of the Best Employers for New Grads. • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025. Medical, Vision, Dental, Retirement Plan with employer match, and many more! • The IT Service Desk Technician provides technical support for end user hardware and software needs. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues. The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field. Required: 2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field. Knowledge of computer hardware, including CPU's, RAM, Hard Drives, etc. • Exception interpersonal skills, with a focus on rapport-building • Understanding of TCP/IP based networking • Work well with minimal supervision showing clear direction and initiative • Licensure/Certification/Registration: •